Frequently Asked Question’s

Buying from Selco


+ Who can buy from Selco?

Selco is exclusively for Trade & Business, so to buy from us you need to have a trade card. To get a trade card, you must be a bona fide tradesperson or business owner. Once you’ve got your trade card, you can shop in any of our branches and online.

+ How do I buy online?

Buying products online with Selco is easy. Sign in and you’ll be able to browse all our products and place orders to collect in your local branch just 30 minutes later, or get next day delivery on 1000s of products where you see the icon next to them. Then simply checkout to complete your order.

To find out more about buying online with Selco click here.

+ How do I buy in a branch?

Buying in branch is easy. Drop into your local branch, pick up off the shelf any of the products you’re looking for, head over to the checkout with your trade card and pay. Job done!


Opening your account


+ How do I apply for a Selco account?

To get a Selco trade card account, simply fill out our registration form and supply one of the following proofs of business:
Business Card Letterhead Compliment Slip Certificate of Incorporation Your Company Invoice/Order Form VAT Certificate Tax Related Document CSCS card Tenancy Agreement (Landlords) Tenancy Deposit Protection Certificate Liability Insurance Certificate Company Bank Statement Check A Trade Reference Alternative Merchant Invoice CITB Web Log In Page Company Website Mybuilder.com Profile Accountant Confirmation Letter Van Signage Floor Plans and Blue Prints Payslips (Trade Company) Estate Agent’s Correspondence (For Landlords) Official Sub Contractor Job Specification

Once you’ve completed the form, you’ll get your trade card number straight away. Unlike with other builders’ merchants, there’s no need to wait to start buying whatever you need.

+ How do I apply for a credit account?

You can download a credit account application form by clicking here. Complete the form and return it to our credit accounts team using our freepost address: Credit Control, Selco Builders Warehouse, FREEPOST RTCY-CHJG-TKYK, Support Centre, Boundary House, 2 Wythall Green Way, Wythall, Birmingham, B47 6LW. Please note: applications for credit accounts will be subject to a credit search and references.

+ Can anyone be a Selco customer?

We’re exclusively for Trade and Businesses. To get a Selco trade card, you have to be a bona fide tradesperson or business owner. To get a Selco trade card, apply for an account with us and supply proof of business. Find out what they are below.


Your Selco trade card.


+ Can I order additional trade cards?

Of course! If you need additional cards for your business partner or work colleagues, speak to a member of the team at your local Selco branch. Alternatively you can contact the Selco Support Centre to request additional cards to be posted to you.

+ Can I use my trade card in any Selco branch or just the one I registered in?

Use our trade card at any of our branches nationwide. To find your local Selco Builders Warehouse, use our branch finder tool.

+ Do I need my trade card when I visit Selco?

Yes – you’ll need to show your trade card before you can pay for your goods.


Proof of business


+ What is proof of business?

As our prices are exclusively for the Trade and are not available to the general public, we ask to see proof of business so we can confirm you’re a genuine tradesperson or business.

+ What forms of documentation are accepted as proof of business?

+ How do I apply for a Selco account?

To get a Selco trade card account, simply fill out our registration form and supply one of the following proofs of business:
Business Card Letterhead Compliment Slip Certificate of Incorporation Your Company Invoice/Order Form VAT Certificate Tax Related Document CSCS card Tenancy Agreement (Landlords) Tenancy Deposit Protection Certificate Liability Insurance Certificate Company Bank Statement Check A Trade Reference Alternative Merchant Invoice CITB Web Log In Page Company Website Mybuilder.com Profile Accountant Confirmation Letter Van Signage Floor Plans and Blue Prints Payslips (Trade Company) Estate Agent’s Correspondence (For Landlords) Official Sub Contractor Job Specification


Payments and refunds


+ What methods of payment are accepted?

For branch purchases, we accept the following payment forms:
Cash Visa Visa Debit MasterCard Selco Credit Account

For online purchases Selco accept the following payment forms:
Visa Visa Debit MasterCard Selco Credit Account (if you register for Credit Account Management online)

+ Refunds

We’re happy to refund any unopened and unused products within 28 days upon production of the original receipt/invoice. A re-stocking charge of 15% will be applied. Bespoke items (mixed paint etc.) are excluded. For a full list of exclusions see the Terms & Conditions of Trade. We don’t accept returns on any bagged products, e.g. Plaster or Cement.

If you have a problem with your online order and need to return it, please use our contact us form to request an order refund form. For more information about our online order returns, click here.


Your information


+ What do you do with the information I provide?

All the information held by us about your company is for internal use only and remains strictly confidential. From time-to-time we may use it to contact you regarding goods or services that might be of interest to you. If you’d rather not be contacted with offers, please either write to the Selco Support Centre or use our online contact form to have your information removed from our database.

+ How do I let you know about changes to my business or contact details?

If you’d like to update your details, simply speak to a member of the team in-branch or write to: Selco Builders Warehouse, FREEPOST RTCY-CHJG-TKYK, 2 Wythall Green Way, Wythall, Birmingham, B47 6LW. You’ll need to tell us your account number before we can make any changes. Alternatively, get in touch with us using our contact form.

+ How do I close my account if I no longer need it?

If you’d like to close your account, please write to Customer Administration, Selco Builders Warehouse, FREEPOST RTCY-CHJG-TKYK, Support Centre, Boundary House, 2 Wythall Green Way, Wythall, Birmingham, B47 6LW.

+ Where can I get a copy of your Terms and Conditions?

To view a copy of the Selco Terms and Conditions page here. To view a copy of the Selco Direct Website Terms and Conditions, click here.


Delivery


+ How do I book a delivery?

Speak to a member of the team at your local branch to book a convenient day for delivery. Currently we only delivery to sites within our trading area. See our delivery page for more information.

+ Do you offer direct-to-site deliveries?

We do! Please speak to a member of the team at your local Selco branch to arrange a delivery. See our delivery page for more information.

+ How far in advance do I need to book my delivery?

Where possible we deliver your products the next working day. Contact your local branch to find out more about our delivery time frames. Find your local branch.

+ Is there a charge for delivery?

Delivery charges depend upon products and distance covered. Contact your local branch directly for rates on delivery. Click here to find your local branch or see our delivery page for more information.

+ Do you offer loading assistance?

If you need assistance loading your vehicle with heavy or awkward items, please notify a member of the team who will arrange for specially trained staff to help.


Special orders


+ I want a product that isn’t held in stock. How can I order it?

We aim to offer our customers the full range of products they need for each and every job. Though we stock thousands of items, due to space restrictions it’s sometimes not possible to hold everything in stock. If you need something that you can’t find on the shelf, speak to a member of the team in your local branch. They’ll source the product from one of our recognised suppliers.

+ How long should I expect to wait for my special order?

The waiting time for a special order can vary from product to product, supplier to supplier. A member of the team at the branch you ordered from will be able to give you a lead time indication.

+ How can I check if an item is in stock?

Call your local branch and a member of the team will check our system for stock levels for you. Click here to visit our branch page.

+ I can’t find what I’m looking for, what should I do?

Ask a member of the team in-branch, and they’ll either show you where you can find the product/s you’re looking for, or source it if unavailable/out of stock.

+ I’ve purchased faulty goods. How do I exchange them?

First contact the branch you purchased the goods from as certain items need to be inspected on site by the manufacturer or returned to the manufacturer for inspection prior to any exchange or refund being approved. We’re happy to exchange or refund any faulty item subject to the manufacturer’s inspections, or inspection in-branc, and upon production of the original receipt within 28 days. This does not affect your statutory rights.


Special offers


+ How can I find out what products are on special offer?

Our special offer products change on a regular basis, both nationwide and at individual branches. Click here to see our latest offers. Alternatively, pick up a monthly offer leaflet in your local branch.


Trade services


+ What trade services do you offer in branch?

Facilities differ depending on the branch you’re in. We provide paint mixing, sheet timber cutting, brick-matching, a kitchen design service, materials conversion & calculation, and delivery. We also have on-site cafes and van-sized parking. To find out what trade services your local Selco branch currently has available, visit our branch page here to locate it.


Opening times


+ Are you open bank holidays?

We always aim to be open when you need us – bank holidays are no exception! Opening times differ between branches and as on occasion we have to close for things such as stock-taking, it’s a good idea to either check with your branch or see the relevant branch page for opening and closing times.


Recruitment at Selco


+ I’m interested in working for Selco; how can I get more information and apply?

Please refer to our careers site for information about our vacancies. Click here to view our latest vacancies.


Feedback


+ How do I make a complaint?

Please first contact the branch concerned and speak to a member of the term regarding your concern or complaint. If you’re unable to visit or contact your local branch, you can either email us using our contact form, or write to us at Customer Relations, Selco Builders Warehouse , FREEPOST RTCY-CHJG-TKYK, Support Centre, Boundary House, 2 Wythall Green Way, Wythall, Birmingham, B47 6LW.

+ How can I send positive feedback about a Selco branch?

Your feedback, good or bad, always helps us to improve. Send feedback using our contact us form, or write to Selco Builders Warehouse, FREEPOST RTCY-CHJG-TKYK,Support Centre, Boundary House, 2 Wythall Green Way, Wythall, Birmingham, B47 6LW.


Can’t find your question?


If you can’t see the answer to your question here, contact us, or contact your nearest branch.