Courier Delivery Online Terms & Conditions
References in these terms to “Selco”, “we”, “our” or “us” shall mean Selco Trade Centres Limited (Company Number: 02182671) and references to “you” shall mean the trade customer who placed the order.
These Terms will apply to any contract between us for the sale of Goods to you. Please read these Terms carefully and make sure that you understand them, before ordering any Goods from our site. Please note that before placing an order you will be asked to agree to these Terms. If you refuse to accept these Terms, you will not be able to order any Goods from our site.
You should print a copy of these Terms or save them to your computer for future reference.
These Terms, and any contract between us, are only in the English language.
These Terms were prepared on 3 June 2015.
Order Acceptance and Processing
After placing an order for Goods we will process your credit or debit card for payment. As soon as we have received authorisation for the payment from your card provider we will begin to process your order through our system and we will send you an email acknowledging receipt of your order. However, please note that this does not mean that we have accepted your order. Our acceptance of your order will take place when we confirm our acceptance to you by sending you an email that confirms the Goods have been dispatched. The contract between us will only be formed when we send you such dispatch confirmation. However, it is our policy to charge the card for payment upon taking an order and prior to our accepting the order, even if the Goods are not immediately available for shipment.
The price payable for the Goods is as set out on our site at the time you submit your order plus any charges for delivery as advised to you. All prices exclude the current applicable VAT rate (and all relevant VAT will be added on at the end of the order).
We reserve the right to update prices in future which will then supersede the prices in any catalogue or on our site. We also reserve the right to change the price of commodity goods, such as copper, at any time due to market conditions but we will confirm the prevailing price with you before accepting your order or purchase.
The images of the Goods on our site are for illustrative purposes only. Although we have made every effort to display the colours accurately, we cannot guarantee that your computer's display of the colours accurately reflect the colour of the Goods. Your Goods may vary slightly from those images. Although we have made every effort to be as accurate as possible, all sizes, weights, capacities, dimensions and measurements indicated on our site have a 2% tolerance. The packaging of the Goods may vary from that shown on images on our site.
Occasionally, an error may occur and Goods may be either incorrectly priced or described in which case we will not be obliged to supply the Goods at the incorrect price or in accordance with the incorrect description or at all. We reserve the right to correct any errors from time to time. We will (at our discretion) either cancel your order for Goods and refund the price you have paid or use reasonable endeavours to contact you and ask you whether you wish to continue with the order for the Goods at the correct price or correct description. If we are unable to contact you or you do not wish to continue with the order at the correct price or correct description, we will cancel your order and refund the price you have paid. We may refund you by way of cheque sent to the address of the relevant trade card account holder if we are unable to contact you.
We must receive payment for the whole of the price of the Goods you order and purchase, and any applicable charges for delivery, before your order can be processed. Order payment can be made by most major credit or debit cards, by completing the relevant details on the checkout page.
By using a credit/debit card to pay for your order or purchase, you confirm that the card being used is yours or that you are authorised to use it.
All credit/debit card holders are subject to validation checks and authorisation by the card issuer. If the issuer of the card refuses to authorise payment we will not accept your order or purchase, we will not be obliged to inform you of the reason for the refusal, and we will not be liable for the Goods not being delivered or provided to you. We are not responsible for the card issuer or bank charging the holder of the card as a result of our processing of your credit/debit card payment in accordance with your order or purchase. We recommend that you do not communicate your payment card details to anyone, including us, by email.
You are responsible for all orders placed by your employees and for any purchases made on cards issued to you and we are not bound by any individual order limit you may impose on your employees.
Age Requirements for Specific Goods
Where you place an order for or otherwise purchase age-restricted Goods such as solvents and knives, you confirm that you are over the age of 18 and that (where applicable) delivery will be accepted by a person over the age of 18. We reserve the right to cancel your order or purchase if we reasonably believe you do not meet the age restrictions for certain Goods.
Delivery of Goods
We aim to deliver the Goods in accordance with your order usually within the selected delivery time. Further information about delivery of our Goods can be found here.
Before placing your order, please refer to the delivery options set out on our website to ensure that we can deliver to your address. Unfortunately, we do not deliver to addresses outside the UK. A valid signature may be required on delivery. In the unlikely event that you have not received all the Goods within the stated delivery time, you must notify us immediately.
For reasons of health and safety and to avoid any property damage, Goods can only be delivered to the exterior of a ground floor location at the delivery address. You must therefore make your own arrangements at your own risk if the relevant item needs to be transported from the delivery location. We will not provide any unpacking, installation, fitting or waste removal services upon delivery unless otherwise agreed by us in writing.
The delivery drivers are not insured to take their vehicles on roads other than public highways. If the delivery location is in a remote location or is not on a public road, then the driver will deliver the Goods to the end of the public road only. You accept this when placing your order and if you refuse the delivery because of the driver cannot drop at the exact delivery location then you will be charged the actual delivery costs and collection fees.
You must do all that you reasonably can to enable delivery of the Goods to take place at the given time and place. If you delay delivery, or delivery fails because you have not taken appropriate steps, our authorised courier will try to arrange for an alternative delivery date. If delivery fails as a result of circumstances within your reasonable control, the cost of any re-delivery shall be borne by you. If we are unable to arrange a date for re-delivery of the Goods we may cancel your order and refund to you the price that you have paid for the goods, less the failed delivery costs. If no–one is available at the delivery location to take delivery of the Goods, we will leave a note that the Goods have been returned to us, in which case, please contact us to rearrange delivery (which may be charged as an additional cost to you).
If any of the Goods is delivered damaged, make a note of the damaged item on the delivery paperwork and contact us by email at firstname.lastname@example.org with the details. Do not refuse the delivery unless every item is damaged. If you refuse a delivery with any undamaged items on it you will be charged for the return and the re-delivery of those items.
Delivery times are approximate and no liability whatsoever is accepted in respect of late deliveries. Do not arrange to install the Goods until after the Goods have been delivered and checked for discrepancies and to make sure they are undamaged.
If for any reason expected delivery will exceed 24 hours from the selected delivery time of the order the customer will be informed and given the opportunity to cancel the order.
In certain circumstances where large bulky items are being ordered for delivery to very remote locations (such as Scottish Islands) there may be an additional carriage charge. If your order falls into this category then you will be notified of the extra cost and given the option of accepting the extra charge or cancelling your order.
Without prejudice to the statutory rights under English law, we accept no liability for any failure to ship products where this results from its inability to do so resulting from acts of god, civil commotion, riots, flood, drought, fire, legislation, industrial action or other factors outside it's control, or its decision on reasonable grounds not to do so for reasons of suspicion of credit card fraud or similar, provided that it takes all reasonable steps to notify you within fourteen (14) days of order placement that products will not be shipped as ordered. In such cases we will not process any payment, or will immediately refund any payment made, in full. It is your responsibility to ensure that you order from us with sufficient lead time to prevent any loss or disappointment resulting from such non-shipment.
Delivery of an order shall be completed when we deliver the Goods to the address you gave us and the Goods shall be your responsibility from that time.
Checking Deliveries for Shortages and Notifying Selco
You agree to examine the delivery of the Goods and report any missing items within 7 days of delivery. We will not accept liability for any shortages if they are not reported within this period. All shortages must be reported to us by e-mail at email@example.com
Checking Goods for Carrier Damage and Notifying Selco
(Please note that the following applies to carrier damage, which should be visible from external damage to the packaging. It does not apply to faulty goods, you are allowed a reasonable period to examine goods for faults after delivery)
For small item Goods that arrive with carriers please inspect the Goods as soon as possible after the delivery to ensure they are as per your order. Any delay in reporting problems to us could affect your right to a refund.
For bulky Goods that arrive on pallets you agree to check the Goods for damage before signing the driver’s delivery note. If you do not check the Goods and sign to confirm they were received in good condition the driver will not leave them and they will be returned to us. If the driver refuses to wait while you check the Goods then you must refuse to accept the delivery of the Goods and email us at firstname.lastname@example.org with the details as soon as possible.
If someone else is signing for the Goods on your behalf you agree to advise them that the Goods must be checked and you accept full responsibility for any loss or damage if they sign on your behalf and fail to check the Goods. You agree to indemnify us in full for any losses we suffer as a result of you or your agent accepting goods and signing a delivery note without thoroughly checking the Goods for damage.
Cancellation, Returns & Refunds
Cancellation: You may cancel an order and receive a full refund, to do so please email email@example.com and reference your order number. You are able to cancel up until the order is dispatched for delivery. Once the Goods are out for delivery, you will need to take delivery of the Goods before you can cancel/return any Goods.
Returns after Delivery: You may cancel your order and return any of the Goods purchased to us by giving us notice of cancellation within 28 days of the date of delivery. You will lose your right to cancel after the expiry of the 28 day period (this does not affect your rights if there is any problem with the Goods).
The Terms below set out how you may return any Goods.
Return of Goods that are no longer required:
- Goods may be returned to any Selco store within 28 days for full refund minus the delivery charge; or
- Goods may be returned to Selco using the notification procedure within 28 days for full refund minus the delivery charge; and NOTE: The cost of shipment to Selco will be borne by you.
Return of Goods due to Selco error i.e. wrong item delivered:
- Goods may be returned to any Selco store within 28 days for full refund; or
- May be returned to Selco using the notification procedure within 28 days for full refund ;
- Selco may arrange pick up and any re-delivery by its authorised courier NOTE: if full order being returned due to Selco error, delivery charge will be refunded in full.
Return of Goods that have been delivered damaged:
- Goods may be returned to any Selco store within 28 days for full refund;
- Goods may be returned to the Selco using the notification procedure within 28 days for full refund;
- Selco may arrange pick up by its authorised courier at its cost NOTE: if full order being returned due to damage on delivery, delivery charge will also be refunded full.
Return of Goods that are faulty (and see below for further process on faulty goods):
- Goods may be returned to any Selco store within 28 days for full refund;
- Goods may be returned to the Selco using the notification procedure within 28 days for full refund;
- Selco may arrange pick up by its authorised courier at its cost
Returning items to Selco via notification procedure
To return Goods in accordance with these Terms to us (other than by returning them to any Selco Store) please email: firstname.lastname@example.org. You will be given a returns authorisation number. You must keep a record of this returns authorisation number. Returns are only accepted once this number is provided and any claims that an order was cancelled or returned will not be entertained unless a returns authorisation number can be quoted.
Returns must also be made with a completed returns form. These can be obtained from the website if you cannot find one in the box with your delivery.
If you are cancelling or returning because of any problem with the Goods, please notify us of the problem at the time of making a returns request.
On cancellation/return, where you have received the Goods, you must return the Goods to us (together with the original packaging) without undue delay and in any event within 14 days after the day of notification to us, (unless we agree in writing that you may dispose of them; in which case please comply with the manufacturer’s instructions before disposing of hazardous Goods). You must return Goods with all components and also any promotional items received (including free gifts) or discounted additional products. If we agree to collect the Goods from you then we may charge a fee for the carrier pick up service. The amount of the fee will be approved with you in advance of collection of the Goods.
Where you are to return the goods back to us by carrier, it is your responsibility to ensure that returned Goods reach us in good condition. They should be well packed and sent to (along with the returns authorisation number):
Mar City Park
East Midlands, NG7 7EF
Refunds and Deductions
When Goods have been returned to us in accordance with these Terms, we will refund you the price paid for the relevant Goods. Where you cancel an order or part of an order, we will not refund the delivery charges except in cases of damage or picking error by us.
We will pay the refund within 14 days after the earlier of the date:
- You notified us to cancel your order, where you have not received the Goods; or,
- We receive the Goods you returned, where you are in receipt of the Goods; or
- You provide us with a proof of return for the Goods, where you have returned the Goods but we have not yet received them.
We will refund you using the same means of payment as you used to pay for your purchase. This may involve a phone contact from our customer services desk asking you for your card details and expiry date. Our customer services team will always quote the returns authorisation number before requesting your card details. We do not at any time record your card number or security details and therefore we need to request these details by phone when making a refund.
We reserve the right to make a deduction from the amount of the refund for loss in value of the Goods returned where the Goods show signs of unreasonable use; for these purposes, unreasonable use includes handling the Goods beyond what is necessary to establish the nature, characteristics and functioning of the Goods. We may withhold any refund until we have received the Goods or you have supplied proof of return for the Goods.
We reserve the right to make a deduction from the amount of the refund for a restocking charge, to cover the costs of picking, packing, re-testing and administration of processing returned Goods. This deduction is 15% of the total value of the order.
Your right of cancellation or return does not apply to Goods (other than faulty or damaged Goods in accordance with these Terms) that are cut or mixed to your requirements, made to measure, made to your specifications or clearly personalised (for example, made to order kitchen goods, mixed paint or embroidery goods). Your right of cancellation does not apply to Goods which are not suitable for return due to health protection or hygiene reasons (such as water pumps, toilets and macerators), if you have opened the product packaging after delivery or collection. Boilers which have had the product box/packaging opened cannot be returned for refund or credit.
Return of Faulty Goods or incorrect Goods
Where Goods are being returned because they are faulty or incorrect, we will meet the cost of return delivery provided that they nominate the carrier and arrange for collection. Your right to return goods in these circumstances is not limited to the 28 day period noted above.
If any Goods develop a fault after 28 days following delivery or collection, and where the manufacturer has provided a helpline, repair service or warranty, you should contact the manufacturer direct. We will have no obligation to provide any refund or assistance after the 28 days following delivery.
Some Goods supplied by us come with a guarantee or warranty supplied by the manufacturer. Any guarantee or warranty periods longer than the periods quoted on the website for particular Goods are provided by the manufacturer and are not in any way endorsed or backed by us. We pass on manufacturers guarantees and warranties in good faith but we do not endorse them and they form no part of your contract with us. For the avoidance of doubt if the manufacturer becomes insolvent you accept that the additional guarantee is lost.
In many cases the manufacturers provide an after sales team of engineers who will come out and fix any problems that you may have with their products. If such a service exists we will provide you with the telephone number of the manufacturer's after sales team and to speed up the process you can make the necessary arrangements directly with them.
Subject to these Terms, we will arrange for a repair or refund the cost of the Goods and the delivery charge for all faulty goods notified to us within 12 months of delivery. Please contact us by email email@example.com regarding any issues.
All returns are tested and if the any returned Goods prove not to be faulty when tested then only the product value will be refunded. You will be charged the actual cost of the delivery and the collection.
For large pallet deliveries please be aware that the actual costs will be considerably higher than those you were originally charged for delivery. If any returned Goods have been installed and used for an extended period of time and no fault is found you will not be refunded and the relevant returned Goods will be returned to you.
Disclaimers and Limitations on our Liability
Without prejudice to statutory rights afforded to purchasers of the Goods, the information and materials contained in this site, including, without limitation, text, graphics, and links, are provided on an "as is" basis with no warranty, and in particular, we do not represent or warrant that the information accessible via this site is accurate, complete or current, or that use of the site is free of risk of viruses or other damage. Price and availability information is subject to change without notice. We do not give any representation, warranties or undertakings in relation to Goods purchased from us and related services which are provided by us. Any representation, condition or warranty which might be implied or incorporated into these Terms by statute, common law or otherwise is excluded to the fullest extent permitted by law. In particular we will not be responsible for ensuring that any Goods are suitable for your purposes. Individual products may be the subject of additional warranties or guarantees given by their manufacturers directly. Such warranties etc are not enforceable against us, but only against the person giving them.
We are wholesalers and not technical experts in the field of building materials. All of our staff are instructed not to give any form of technical advice. If you have a technical query it should be directed to a suitably qualified professional. You agree that any advice given by a person for or on our behalf will not be relied upon without verification with a suitably qualified professional. We accept no responsibility for any damage caused by your reliance on any such advice.
Nothing in these Terms excludes or limits our liability for (i) death or personal injury caused by our negligence; or (ii) fraud or fraudulent misrepresentation; or (iii) breach of the terms implied by section 12 of the Sale of Goods Act 1979 (title and quiet possession); or (iv) defective products under the Consumer Protection Act 1987. In all other respects , under no circumstances will we be liable to you (whether in contract, tort (including negligence), breach of statutory duty or otherwise) for any (i) loss of profits, sales, revenue, business, contracts, goodwill, business opportunity and other similar losses, or any business interruption; or (ii) loss of anticipated savings; or (iii) indirect or consequential loss.
You acknowledge and agree that these Terms constitute the entire and only agreement between us.
Goods are intended for use in the UK only and we cannot confirm that the Goods comply with any laws, regulations or other standards applicable outside the UK. All Goods are sold in accordance with the manufacturer’s specifications and are subject to any qualifications, representations or instructions contained in the documentation associated with the Goods.
We will not be responsible to you or, in the event that you are undertaking work for another person, to any other person, for the use or installation of any Goods by you. Accordingly, you hereby agree to hold us harmless from and indemnify us against any liability associated with, any claim or allegation that we are responsible for any failings in the installation or use of goods that we supply.
Our total liability to you under these Terms (whether in contract, tort (including negligence), breach of statutory duty or otherwise, shall in no circumstances exceed the price of the Goods.
Manufacturer's Warranties & Guarantees
Some of our Goods are sold with a manufacturer's warranty, guarantee or similar assurance (please see the relevant product description on our site for further details). Any complaint, query or claim under a manufacturer's warranty, guarantee or similar assurance must be made direct to the manufacturer and we do not have any responsibility or liability under or in connection with any such warranty, guarantee or assurance.
To obtain a returns number please email us at: firstname.lastname@example.org
Our site may contain links to other sites on the Internet that are owned and operated by third party vendors and other third parties (the "external sites"). We are not responsible for the availability of, or the content located on or through, any external site, nor for any transactions between you and such sites (including as to 'cookies', personal data, confidential information, or purchases of goods or services). You should contact the site administrator or webmaster for those external sites if you have any concerns regarding such links, content or transactions.
Protecting Your Security
To ensure that your credit, debit or charge card is not being used without your consent, we use 3d Secure or equivalent American Express security methods at time of payment. In addition we reserve the right to validate name, address and other personal information supplied by you during the order process against appropriate third party databases. By accepting these terms and conditions you consent to such checks being made. In performing these checks personal information provided by you may be disclosed to a registered Credit Reference Agency which may keep a record of that information. You can rest assured that this is done only to confirm your identity, that a credit check is not performed and that your credit rating will be unaffected. All information provided by you will be treated securely and strictly in accordance with the Data Protection Act 1998.
You agree that we may use Personal information provided by you in order to conduct appropriate anti-fraud checks. Personal Information that you provide may be disclosed to a credit reference or fraud prevention agency, which may keep a record of that information.
Publication of Comments Online
You agree that we can publish any comments that you send to us concerning the quality of our service or products on our website. We may use your name and town of residence, but we will not publish your email address, telephone number, website address or street address.
We aim to exceed our trade customer expectations as often as possible, however there may be rare occasions when you feel that you have not been treated fairly. If this is the case you agree that before posting any negative comments on any website, newsgroup, blog or other online resource you agree to write to our customer services manager explaining the problem and allow her 14 days to investigate and resolve the problem and/or respond in writing. If you are still unsatisfied then you agree to include the customer services reply in any online publication you make, to provide any readers with a balanced view.
Publication of negative material that is untrue may result in an action being taken against the publisher without further notice being given by us.
All rights in the site design, text, graphics and other content, interfaces, and the selection and arrangements there of belong to us or our licensors. All rights are reserved save as set out below. Permission is granted to electronically copy and to print hard copy portions of this site for the sole purpose of placing an order with us or using this site as a shopping resource. Any other use of materials on this site, including reproduction for purposes other than those noted above, modification, distribution, or republication is strictly prohibited.
We may transfer our rights and obligations under a Contract to another organisation, but this will not affect your rights or our obligations under these Terms.
You may only transfer your rights or your obligations under these Terms to another person if we agree in writing.
Any contract between us pursuant to these Terms is between you and us. No other person shall have any rights to enforce any of its terms, whether under the Contracts (Rights of Third Parties) Act 1999 or otherwise.
Each of the paragraphs of these Terms operates separately. If any court or relevant authority decides that any of them are unlawful or unenforceable, the remaining paragraphs will remain in full force and effect.
If we fail to insist that you perform any of your obligations under these Terms, or if we do not enforce our rights against you, or if we delay in doing so, that will not mean that we have waived our rights against you and will not mean that you do not have to comply with those obligations. If we do waive a default by you, we will only do so in writing, and that will not mean that we will automatically waive any later default by you.
Any dispute or claim arising out of or in connection with these Terms or their subject matter or formation (including non-contractual disputes or claims) shall be governed by and construed in accordance with the law of England and Wales. We both irrevocably agree that the courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with a Contract or its subject matter or formation (including non-contractual disputes or claims).