Our COVID-19 update
A MESSAGE FROM HOWARD LUFT CEO
“In line with the entire building supplies industry, we are currently seeing product shortages across a variety of categories, as well as significant price increases from manufacturers.
“We pride ourselves on having an abundance of stock at competitive prices – both in our branches and for online purchases - to help UK tradespeople carry out their daily work.
“We are working as hard as possible with our suppliers to ensure we maintain a good supply flow to our customers, and we are moving stock internally to ensure that every branch and customer gets a fair share.
“I would recommend using our stock availability function on our website which provides a real-time update on just what product is in stock in each branch at any point.
“Alternatively, please contact your local branch by telephone or e-mail and the team will be happy to assist.
“We appreciate this is an important period for our customers with demand for your services also incredibly high.
“Please rest assured we are working as hard as possible to maintain a high level of stock being available to our customers.
“My sincere thanks for your ongoing patience and support.”
Supporting our customers
We'd like to thank all our customers, colleagues and suppliers for their support during these unprecedented times.
We’re still experiencing extremely high demand on selected products across our branch network. We'd like to reassure our valued customers that we're working closely with our suppliers daily to increase stock levels on these items, and most importantly, ensure you’re able to get the products you need.
Keeping you safe in branch
Keeping our colleagues and customers safe has always been our number one priority. We’ve still got several measures in place to ensure everyone’s health and safety, while enabling you to get the materials you need.
Read more about how we're keeping you safe in our COVID-19 Risk Assessment and Safe Working Practices document.
Please do not visit if you are showing any COVID-19 symptoms.
Social distancing floor markers will remain in place throughout all branches.
Protective screening remains in place at our tills and trade counters.
We’re taking contactless payments where possible, and encourage all customers to pay with card instead of cash.
We’ve still got cleaning, handwashing and hygiene procedures in place, and are still providing cleaning products for wiping down your trolley.
Our cafés are now fully open for dining in and takeaway. Please check in branch for opening hours and further details (excluding Perry Barr and Cricklewood branches, which are currently offering takeaway only).
Frequently Asked Questions
Yes, all Selco branches are open as normal. Please visit our Branch Finder to see opening hours for your local branch.
Due to current high demand, we’re only able to deliver within a 10 mile radius of each branch. All deliveries will be made to the kerbside only.
Yes. All branches are open to visit, we're also providing a Click & Collect and Click & Deliver service. Visit our Branch Finder for further details on your nearest local branch.
If you already have a Selco Trade Card but haven’t previously ordered online, you can create a login to purchase online.
There is no minimum order value for Click & Collect orders. For Click & Deliver orders, we have a minimum order value of £100 inc VAT.
We're open 7 days a week. Our branches are open from 6.30am to 6pm, Monday to Friday (excluding Wembley 6.30am to 5pm), 7am to 4pm on Saturdays, and from 10am to 4pm on Sundays. However, our Click & Collect service will be unavailable on Sundays until further notice.
Yes – we can assist in helping you load large, heavy or awkward items by hand or mechanical means.
Yes. Our in-branch services, including sheet material cutting, paint mixing and brick matching, are available at all branches. Please visit our Branch Finder page to view opening hours for your local branch.
If you’re unable to get to your local branch within your allotted time slot, please contact the branch to arrange an alternative collection time. Uncollected orders will be held for 48 hours and then refunded.
Yes. If you haven’t ordered from us before, you can apply to get a Selco Trade Card and login in just a few steps. Please note, we’ll need a proof of business document to get you set up.
If your product is faulty, or if you have received the wrong item, please call your local branch. Any returns will be at the manager’s discretion until further notice.
We're regularly updating this page and are also keeping our customers fully up-to-date with the latest information via our Facebook and Twitter pages. Please keep an eye on our social channels for the latest news.
If you have any questions about your order, please contact your local operating branch and speak to a member of the team.
We appreciate that you’d like to continue making your regular payments, and to assist with this, we have the following options available:
- Payments can be made via debit or credit card over the phone by calling 01564 821138 between 7.00am and 5.00pm Monday to Friday.
- Payments can be made online by logging in.
- Our bank details for electronic bank transfers are located on your statement. Please quote your Selco Trade Card number as a payment reference.
Unfortunately, we’re not accepting payment by cheque during this time. Please pay by one of the alternative methods listed above.
Instead of posting your remittance advice, we would appreciate it if you could please email it to firstname.lastname@example.org.
Our credit teams are available to take your calls between 7.00am and 5.00pm, Monday to Friday, on 01564 821138, or you can email email@example.com.