Keeping you updated
Since the onset of the pandemic, material prices have been volatile as we have entered a period of unprecedented change.
Firstly, major economies closed down and then reopened at different times, this caused abnormal levels of supply and demand that caused disruption to the normal pattern of trade.
Further obstacles were heaped on top, with unseasonal weather in Scandinavia affecting timber production and some of the world’s biggest timber mills closing for maintenance. In the UK, we were trying to manage Brexit [regulatory] changes at the borders.
Then at a time when supply chains were under severe pressure for all these reasons, demand for building materials in the US and UK was climbing.
Domestic production of bricks is at full capacity and no new UK plants are expected on stream before next year, meaning imports will be required to keep up with demand.
We continue to see price increases being rooted in the rising energy prices, fuel costs and shipping disruption together with political and economic issues closer to home all of which have an impact on material prices and availability this year.
We continue to work closely with our suppliers and work hard to mitigate the impact of both price rises and disruption to supply but ask for your understanding when global events outside of all our control impact on the market.
Keeping you safe in branch
Keeping our colleagues and customers safe has always been our number one priority. We’ve still got several measures in place to ensure everyone’s health and safety, while enabling you to get the materials you need.
Read more about how we're keeping you safe in our COVID-19 Risk Assessment and Safe Working Practices document.
Please do not visit if you are showing any COVID-19 symptoms.
Social distancing floor markers will remain in place throughout all branches.
Protective screening remains in place at our tills and trade counters.
We’re taking contactless payments where possible, and encourage all customers to pay with card instead of cash.
We’ve still got cleaning, handwashing and hygiene procedures in place, and are still providing cleaning products for wiping down your trolley.
Our cafés are now fully open for dining in and takeaway. Please check in branch for opening hours and further details.
Frequently Asked Questions
Yes, all Selco branches are open as normal. Please visit our Branch Finder to see opening hours for your local branch.
Due to current high demand, we’re only able to deliver within a 10 mile radius of each branch. All deliveries will be made to the kerbside only.
Yes. All branches are open to visit, we're also providing a Click & Collect and Click & Deliver service. Visit our Branch Finder for further details on your nearest local branch.
If you already have a Selco Trade Card but haven’t previously ordered online, you can create a login to purchase online.
There is no minimum order value for Click & Collect orders. For Click & Deliver orders, we have a minimum order value of £100 inc VAT.
We're open 7 days a week. Our branches are open from 6.30am to 6pm, Monday to Friday (excluding Wembley 6.30am to 5pm), 7am to 4pm on Saturdays, and from 10am to 4pm on Sundays. However, our Click & Collect service will be unavailable on Sundays until further notice.
Yes – we can assist in helping you load large, heavy or awkward items by hand or mechanical means.
Yes. Our in-branch services, including sheet material cutting, paint mixing and brick matching, are available at all branches. Please visit our Branch Finder page to view opening hours for your local branch.
If you’re unable to get to your local branch within your allotted time slot, please contact the branch to arrange an alternative collection time. Uncollected orders will be held for 48 hours and then refunded.
Yes. If you haven’t ordered from us before, you can apply to get a Selco Trade Card and login in just a few steps. Please note, we’ll need a proof of business document to get you set up.
If your product is faulty, or if you have received the wrong item, please call your local branch. Any returns will be at the manager’s discretion until further notice.
We're regularly updating this page and are also keeping our customers fully up-to-date with the latest information via our Facebook and Twitter pages. Please keep an eye on our social channels for the latest news.
If you have any questions about your order, please contact your local operating branch and speak to a member of the team.
We appreciate that you’d like to continue making your regular payments, and to assist with this, we have the following options available:
- Payments can be made via debit or credit card over the phone by calling 01564 821138 between 7.00am and 5.00pm Monday to Friday.
- Payments can be made online by logging in.
- Our bank details for electronic bank transfers are located on your statement. Please quote your Selco Trade Card number as a payment reference.
Unfortunately, we’re not accepting payment by cheque during this time. Please pay by one of the alternative methods listed above.
Instead of posting your remittance advice, we would appreciate it if you could please email it to [email protected].
Our credit teams are available to take your calls between 7.00am and 5.00pm, Monday to Friday, on 01564 821138, or you can email [email protected].