Our COVID-19 update
As per the latest lockdown announcement on 4th January, the Government guidelines continue to state that builders’ merchants can stay open. As an essential service, all our branches in England and Wales remain open as usual to ensure the nation’s tradespeople can keep working.
As always, we’re committed to keeping our customers and colleagues safe. Our branches are COVID-19 secure with strict social distancing and sanitisation stations in place, and we ask that you please wear a face covering when you visit us.
A Message from the Chief Executive
As of Saturday, January 16, we will be enforcing a face covering policy in all 69 of our branches.
No customer will be allowed to enter our branches without a face covering unless they are medically exempt.
Our colleagues will continue to offer a face covering to any customer who arrives at the branch without one, free of charge.
In line with government guidance, face coverings have been mandatory in our branches since the end of July and the vast majority of our customers have been following that guidance.
Given the high number of infections currently being seen across the country, we feel it is prudent to take steps towards increasing the enforcement of that policy further.
Throughout this whole process, the health and safety of colleagues and customers has been the No 1 priority and that will remain the case throughout.
I’d like to thank all our loyal customers and colleagues for their continued understanding and support throughout this particularly difficult time for all of us.
Thanks and take care.
Supporting our customers
We'd like to thank all our customers, colleagues and suppliers for their support during these unprecedented times.
We’re still experiencing extremely high demand on selected products across our branch network. We'd like to reassure our valued customers that we're working closely with our suppliers daily to increase stock levels on these items, and most importantly, ensure you’re able to get the products you need.
Keeping you safe in branch
Keeping our colleagues and customers safe is our number one priority. That’s why we’ve put several measures in place to ensure everyone’s health and safety, while enabling you to get the materials you need.
Read more about how we're keeping you safe in our COVID-19 Risk Assessment and Safe Working Practices document.
Please do not visit if you are showing any COVID-19 symptoms.
Our branch colleagues and customers must always wear a face covering in all our branches, or risk receiving a Government enforced penalty of up to £3,200.
We’ve put 2 metre social distancing markers in place throughout all branches, including queue markers to ensure you keep a safe distance while waiting to pay
Where necessary, we’ll ensure branches don’t get too busy by limiting the flow of people coming into store
We’ve installed protective screening at our tills and trade counters
We’re taking contactless payments where possible, and encourage all customers to pay with card instead of cash
We’ve put strict cleaning, handwashing and hygiene procedures in place, and have provided cleaning products for wiping down your trolley
Selected cafes are open on weekdays for takeaway only
Frequently Asked Questions
Yes, all Selco branches are open as normal. We have strict social distancing measures in place throughout our stores to ensure the safety of our colleagues and customers and ask that you please always wear a face covering before entering a branch. Please visit our Branch Finder to see opening hours for your local branch.
Due to current high demand, we’re only able to deliver within a 10 mile radius of each branch. All deliveries will be made to the kerbside only. Due to social distancing measures, we’ll offload your delivery, asking you to stay two metres away. Unfortunately, at this present time no further assistance can be given by us.
Yes. All branches are open to visit with strict social distancing measures in place to protect both our colleagues and customers. Our branches are also providing a Click & Collect and Click & Deliver service. Visit our Branch Finder for further details on your nearest local branch.
If you already have a Selco Trade Card but haven’t previously ordered online, you can create a login to purchase online.
There is no minimum order value for Click & Collect orders. For Click & Deliver orders, we have a minimum order value of £100 inc VAT.
We're open 7 days a week. Our branches are open from 6.30am to 6pm, Monday to Friday (excluding Wembley 6.30am to 5pm), 7am to 4pm on Saturdays, and from 10am to 4pm on Sundays. However, our Click & Collect service will be unavailable on Sundays until further notice.
Yes – we can assist in helping you load large, heavy or awkward items by hand or mechanical means as long as our strict social distancing measures can be maintained.
Yes. Our in-branch services, including sheet material cutting, paint mixing and brick matching, are available at all branches. Please visit our Branch Finder page to view opening hours for your local branch.
If you’re unable to get to your local branch within your allotted time slot, please contact the branch to arrange an alternative collection time. Uncollected orders will be held for 48 hours and then refunded.
Yes. If you haven’t ordered from us before, you can apply to get a Selco Trade Card and login in just a few steps. Please note, we’ll need a proof of business document to get you set up.
If your product is faulty, or if you have received the wrong item, please call your local branch. Any returns will be at the manager’s discretion until further notice.
We're regularly updating this page and are also keeping our customers fully up-to-date with the latest information via our Facebook and Twitter pages. Please keep an eye on our social channels for the latest news.
If you have any questions about your order, please contact your local operating branch and speak to a member of the team.
We appreciate that you’d like to continue making your regular payments, and to assist with this, we have the following options available:
- Payments can be made via debit or credit card over the phone by calling 01564 821138 between 7.00am and 5.00pm Monday to Friday.
- Payments can be made online by logging in.
- Our bank details for electronic bank transfers are located on your statement. Please quote your Selco Trade Card number as a payment reference.
Unfortunately, we’re not accepting payment by cheque during this time. Please pay by one of the alternative methods listed above.
Instead of posting your remittance advice, we would appreciate it if you could please email it to firstname.lastname@example.org.
In keeping with Government guidelines, we’ve arranged for our colleagues in key central functions to work from home. Therefore, our Credit Control team remains fully operational and can be contacted in the usual way.
Our credit teams are available to take your calls between 7.00am and 5.00pm, Monday to Friday, on 01564 821138, or you can email email@example.com.