Our COVID-19 update

A message to our customers.

With the three-week lockdown period announced by the Government on Monday 23rd March, we believe that the responsible approach is for Selco to suspend trading for the entirety of the lockdown. All branches will therefore remain closed until further notice.

In addition, we are not providing our Click & Collect or Delivery service during this time.

We apologise for any inconvenience this may cause you, but it is paramount that not only do we help to control the spread of this disease, we also keep our Selco family safe.

For customers who have yet to speak to a Selco colleague and receive a refund for their delivery, please email customerservice@selcobw.com with your account number. They will then be able to advise you on next steps.

Our updates

24th March (PM)

At Selco Builders Warehouse, our priority remains the health, safety and welfare of our colleagues, customers and suppliers.

Following last night’s announcement from the Prime Minister we believe the responsible approach is for Selco to suspend trading for the next three weeks. Therefore, from tomorrow all branches will be closed for the next three weeks and in addition, we will not be providing a delivery service at this time. It is paramount that not only do we help to control the spread of this disease, we also keep our Selco family safe.

For those of you who have outstanding deliveries and click and collect orders, a colleague from your local branch will be in touch within the next 48 hours to refund your order if required, and we apologise for the inconvenience that this may cause you.

We would like to extend our warmest thanks to our customers, our colleagues and their families, without whom we would not have been able to provide the service we have provided in the last few weeks.

24th March (AM)

With regret, following the Government’s announcement, all Selco branches will be closed on Tuesday 24th March, and no customer deliveries will be made on this date.

The Grafton Group, Selco’s parent company is continuing to discuss with Government the feasibility of continuing to provide essential repair and maintenance products over the next three weeks. We will therefore be updating our website during the course of the day with any developments.

Depending on the course of action, we will be in touch with those of you who have placed orders for delivery or Click and Collect, and who haven’t received their goods, to advise on next steps.

Thank you for your ongoing support during this difficult time. Please keep safe and well.

As the current Coronavirus (COVID-19) situation continues to develop, we wanted to take this opportunity to inform our customers that it is business as usual and all 68 of our branches remain open.

Keeping you working

However, from Monday 23rd March, we’ve made the decision to reduce our opening hours in order to maximise service and availability, and most importantly, keep you working. All branches will be open 7am – 5pm Monday to Friday, and 8am – 2pm Saturday. We will be closed on Sundays until further notice.

Our Click and Deliver service also remains fully operational, allowing you to order products online for direct delivery to site. However, please note that due to increased demand, delivery times may be extended.

Ensuring everyone's safety

We’d like to reassure you that we are following all necessary guidelines laid out by the Government, as well as taking guidance from other relevant authorities, to ensure the safety of our customers and colleagues at this difficult time.

We've put additional hygiene measures in place in every branch, and have ensured those showing symptoms, or living with people with symptoms, remain at home. We are also implementing some simple social distancing measures in branch and we ask that you respect the boundaries in place.

Always keeping you informed

We'll continue to support you, our valued customers, and your projects for as long as we are able to, but it’s very much business as usual until then. We are closely monitoring these fast-moving events and will keep you fully informed every step of the way.

In the meantime, our fantastic colleagues look forward to welcoming you in-branch.

If you would like to speak to your local branch, please go to our branch finder for details.

Frequently Asked Questions

No. Due to the current unprecedented circumstances, we have made the decision to close all Selco branches.

No. We believe that the responsible approach, in order to protect our colleagues, customers and suppliers, is to suspend all trading, including click and collect an d delivery services, during the current lockdown period.

A colleague from your local branch should have already been in touch with you to refund any outstanding orders. If you still have questions about an outstanding order, please get in touch with us.

You should receive your refund in approximately 3-5 working days.

Our branches will remain closed until at least Monday 13th April, in line with the current three-week lockdown period. We will then review the situation following Government guidelines.

We will be regularly updating this page and are also keeping our customers fully up-to-date with the latest information via our Facebook and Twitter pages. Please keep an eye on our social channels for the latest news.

For customers who have yet to speak to a Selco colleague and receive a refund for their delivery, please email customerservice@selcobw.com with your account number. They will then be able to advise you on next steps.

Get your trade card and buy online & in-branch today!

There’s no need to wait for your trade card to turn up. Upload your proof of business, fill out your details, and we'll give you your trade card number then and there so you can buy online and in-branch straight away.