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Terms & Conditions

Selco Trade Centres Ltd Terms & Conditions of Business

The buyer’s attention is drawn to clauses 6.7, 12.2 and 15.1

The statutory rights of a buyer who is a consumer are not affected by these terms and conditions.

A large print copy of these terms and conditions is available – please ask a member of staff at the trade counter.

1. Definitions & Interpretations

1.1 – In these conditions: “Buyer” means the individual firm company or other party who purchases the Goods from Selco; “Contract” means the contract for the sale and purchase of the Goods made between Selco and the Buyer; “direct, indirect or consequential loss” includes, without limitation, pure economic loss, loss of profits, loss of business, depletion of goodwill and similar loss; “Goods” means the articles, and materials, and things or any of them comprised in the Contract between the Buyer and Selco; “insolvent” means: the Buyer becoming unable to pay its debts within the meaning of Section 123 of the Insolvency Act 1986; the Buyer allows any execution to be levied on its property; the Buyer has a bankruptcy order made against it; the appointment of an administrator, administrative receiver or receiver over all or part of the Buyer’s property; the application for the appointment of a administrator; the Buyer makes any arrangement or compromise with its creditors; the passing of a resolution for the winding up or a meeting to pass such a resolution (except for the purposes of a solvent liquidation, reconstruction or amalgamation); the presentation of a winding-up petition or a petition for bankruptcy; the ceasing of, or threatening to cease carrying on business; “Selco” means Selco Trade Centres Limited, “working days” means Monday to Friday excluding bank holidays.

1.2 – A reference to any law is a reference to it as it is in force for the time being taking account of any amendment, extension, application or re-enactment and includes any subordinate legislation for the time being in force made under it.

1.3 A reference to one gender shall include all other genders. Words in the singular include the plural and in the plural include the singular.

1.4 Condition headings do not effect the interpretation of these conditions.

2. Incorporation of Conditions

2.1 All orders for Goods shall only be accepted by Selco subject to these conditions and (subject to any variation under condition 2.2) shall exclude all other terms and conditions (including any which the Buyer purports to apply under any purchase order, confirmation of order, specification or other document whether presented by the Buyer, referred to, or otherwise).

2.2 No variation or addition to these conditions shall be incorporated into the Contract unless such variations or additions have been expressly agreed to by Selco in writing, and have been signed by a director of Selco. The Buyer acknowledges that it has not relied on any statement, promise, representation or warranty made by or on behalf of Selco which is not set out in the Contract. Nothing in this condition shall exclude or limit Selco’s liability for fraudulent misrepresentation.

2.3 Any quotation or estimate made by or on behalf of Selco whether in writing and/or orally, is an invitation only to the Buyer for it to make an offer. The quotation shall only be valid for 7 days and prices stated in any quotation or estimate are subject to change (as per condition 10.1).

2.4 All orders made in pursuance of any quotation or estimate shall be deemed to be an offer by the Buyer to buy the Goods subject to these conditions.

2.5 – No order placed by the Buyer shall be binding upon Selco unless and until such order is accepted by Selco in writing on its acknowledgement of order form.

2.6 The Buyer shall ensure that the quantities specified in its order and any specifications provided are complete and accurate. Subject to condition 7.1, the quantity and description of the Goods shall be as set out in Selco’s acknowledgement of order.

3. New Customers

3.1 Where the Buyer is a new customer of Selco, Selco may require the Buyer to disclose the following information prior to or at the time of entering into any Contract with the Buyer:

3.1.1 full name and address of the Buyer (including trading address and where applicable registered address and company number);

3.1.2 contact details for all of the Buyer’s branches; and

3.1.3 proof satisfactory to Selco that the Buyer is in a trade or is a business.

If the information is not provided within seven days of request, Selco may terminate the Contract without liability to the Buyer.

4. Catalogues

Any samples, figures, statements, descriptions, illustrations, photographs, drawings or any other matters contained in Selco’s catalogues, brochures, price lists or advertising are not guaranteed to be accurate and are intended merely to represent an approximate idea of the Goods described in them. They shall not form part of the Contract. The Contract is not a sale by sample.

5. Buyer’s Designs

5.1 Where Goods are made or supplied to the Buyer’s own specification measurements or designs (including fine or specific tolerances required by the Buyer beyond those generally accepted in the building trade) Selco accepts no liability for (or losses arising from) the suitability and fitness of the specification or design or for the fine tolerances requested (unless in the case of the fine tolerances, Selco has acknowledged that it is prepared to accept such an order).

5.2 The Buyer warrants that such specifications or designs do not infringe any patent, trade mark, registered design, copyright or any other intellectual property right of any third party. The Buyer shall indemnify Selco in full for all and any loss, damage, or expense whatsoever (including professional costs) which Selco may incur, suffer or be put, arising from the performance of the Contract by reason of any infringement of such intellectual property right.

6. Delivery

6.1 Delivery of Goods to the Buyer shall be deemed to be effected by Selco at the following times:

6.1.1 where Goods are transported to the Buyer by Selco, the manufacturer of the Goods, or by an independent carrier, at the time the Goods arrive prior to unloading at the at premises specified in the Contract, or at the nearest road accessible point to such premises (as applicable);

6.1.2 in the event of Goods being collected by the Buyer, at the earlier of:

6.1.2.1 the time of collection of the Goods by the Buyer, its employees or agents from Selco’s premises; or,

6.1.2.2 seven days after the date on which the Buyer was notified that the Goods were ready for collection.

6.2 Deliveries normally occur between 0700 and 1800. Exact timings cannot be specified. The date or dates (if any) specified by Selco in the Contract shall only constitute the times by which Selco expects to effect delivery, and time of delivery shall not be of the essence.

6.3 Unless otherwise stated, all deliveries will be made at the kerbside within the arc of the crane delivering the goods. Selco is not responsible for any additional lifting or carrying of the Goods. Selco reserves the right not to unload Goods unless payment in full has been received and delivered Goods have been signed for.

6.4 When requested by the Buyer in writing, Selco shall either endeavour to expedite delivery of the Goods (but such request shall notmake time of delivery of the essence), or (as appropriate) delay the physical delivery of the Goods for a period of up to 28 days.

The Buyer shall reimburse Selco for all additional costs (including but not limited to: overtime payments; storage charges and insurance) that Selco incurs in complying with such a request under condition 6.6.

6.5 In the event that delay in physical delivery continues for a period in excess of 28 days then Selco may:

6.5.1 terminate the Contract; and

6.5.2 sell the Goods to another person; and

6.5.3 seek damages for all direct, indirect and consequential loss suffered by Selco as a result of the Buyer’s default.

6.6 If Selco shall be prevented from delivering the Goods in accordance with the Contract as a result of delay or default on the part of the Buyer and the Contract is not cancelled, Selco shall be entitled to reschedule the date for such delivery to such time as it shall reasonably require taking into account its commitments to third parties.

6.7 Subject to the other provisions of these conditions, Selco’s financial liability for any late delivery shall be limited to the Contract Price and Selco shall not be responsible for any direct, indirect or consequential loss, costs damages, charges, or expenses caused by any delay in the delivery of the Goods resulting from:

6.7.1 any failure of the Buyer to take delivery at the appropriate time;

6.7.2 any failure of the Buyer to give proper delivery instructions, or failure to obtain appropriate authorisations to permit the delivery of the Goods;

6.7.3 any delay or postponement of delivery requested by the Buyer pursuant to condition 6.3.

6.8 No delaying in delivery resulting from Selco’s default shall entitle the Buyer to rescind the Contract unless the delay exceeds 5 days.

6.9 Selco may deliver the goods by separate instalments. Each separate instalment may be invoiced separately. Each instalment shall be a separate Contract and no cancellation or termination of any one Contract shall entitle the Buyer to repudiate or cancel any other Contract or instalment.

7. Shortages

7.1 Although Selco endeavours to deliver Goods that are as near as possible to quantity ordered, standard packaging and measurements means that there may be over deliveries of up to 10% or under deliveries of up to 5%. The Buyer is not entitled reject the goods or any of them by reason of such a surplus or shortfall. Selco reserves the right to charge for over deliveries at the pro rata rate.

7.2 Subject to condition 7.3 where Selco has delivered the Goods, it undertakes to make up any shortages (which exceed the tolerance level in condition 7.1). Where the manufacturer has delivered the Goods, Selco shall not be liable for any shortages but will use reasonable efforts to procure that the manufacturer will make up such shortfall.

7.3 Selco shall only be bound by its undertaking to make up procure the making up, of shortages set out in condition 7.2 if:

7.3.1 the Buyer shall have notified Selco in writing (and the carrier if other than Selco) of such shortage, within three days of receipt of the Goods with details of the date and time of delivery, the invoice number, and the delivery advice number (if any); or

7.3.2 in the event that they Buyer has not received the Goods, it has notified Selco of this fact within 14 days of the receipt of Selco’s invoice for the Goods

8. Substitutions

Unless the Buyer has requested otherwise, and one of Selco’s branch managers has agreed to such request in writing, Selco may supply substitute Goods of equivalent type and quality in performance of the Contract.

9. Returns/Cancellations

9.1 – If the Buyer requires cancellation of the Contract this will only be accepted at the sole discretion of Selco and upon such terms as Selco may determine.

9.2 Selco will exchange or refund any unopened and unused Goods which are returned to Selco within 28 days of purchase, as sold, on production of an original receipt. All returns are subject to a restocking charge of 15% (i.e. the invoice price of such Goods less 15%).

No refunds or credit notes will be given on any bespoke Goods or specially ordered Goods unless they fail to satisfy the warranty in condition 14.1. We do not accept returns on any bagged products.

10. Price

10.1 Unless otherwise agreed by Selco in writing (and signed by one of Selco’s branch managers) the price for the Goods shall be the price displayed in store on the date of acceptance of the Buyer’s order.

10.2 The price for the Goods does not include Value Added Tax, (which will be charged at the applicable rate) carriage, or pallets (which will be charged to the Buyer). Where the pallets are re-useable, and are returned to Selco in good condition within 14 days of delivery, Selco shall credit the Buyer in full for such pallets.

11. Payment

11.1 The Buyer shall make payment of each and every invoice in cleared funds in full without contra or set off. For all Buyers (other than Buyers with a credit account), invoices are payable upon receipt of the Goods. For Buyers with a credit account, invoices shall be due for payment on the last working day of the month following the month of Selco’s invoice and if payment is not received by the fifteenth of the next month, Selco may put a stop on the account, and may refuse to accept further orders. Time of payment is of the essence and is critical to the performance of the Contract by the Buyer.

11.2 Without prejudice to Selco’s right to enforce payment, interest at the rate of 4% per annum above LIBOR for the time being may be charged from day to day on all monies outstanding after the due date of payment until the actual date of payment (whether before or after judgment). The Buyer shall not be entitled to received any discount referred to in the Contract if payment is not received by the due date.

11.3 If charged, interest shall become due and payable pursuant to condition 11.2 notwithstanding the fact that a portion of the account or invoice is the subject of any dispute or query.

11.4 If the Buyer shall pay any account or any part of it and the payment is subsequently dishonoured, Selco may debit the Buyer’s account with Selco with an administrative charge proportionate to the time cost incurred by Selco, which may include any charge levied by Selco’s bankers relating to the handling of such dishonoured payment, and such an administrative charge, if levied, shall be immediately due and payable.

12. Credit Accounts

12.1 Credit accounts may be opened at the discretion of Selco subject to the provision of the information set out below and to satisfactory credit references being obtained. Selco may impose such credit limit on the Buyer as it deems reasonable and may occasionally vary this limit without giving prior notice to the Buyer. The information required is:

12.1.1 the full names and home addresses of two of proprietors or directors;

12.1.2 the names of two persons firms or companies with whom the Buyer has had previous trade dealings; and

12.1.3 the name and address of the Buyer’s bankers and its bank account details together with written authority for Selco to contact the trade referees, the bankers and/or a credit reference agency for appropriate references.

12.2 It is a condition of opening a credit account with Selco that the directors of an incorporated Buyer jointly and severally guarantee performance of all the Buyer’s financial obligations to Selco.

12.3 The Buyer agrees that Selco may process the information to assess the creditworthiness of the Buyer (and of its directors) for administrative and fraud prevention purposes. Selco may also disclose such information to third parties such as: other companies in the same group as Selco; its professional advisers; credit reference and debt recovery agencies, but Selco shall not sell this information. We will only use your personal information as set out in our Privacy Policy. Our Privacy Policy can be found on our website or by writing to our Data Protection Officer at Grafton Group plc, Boundary House, 2 Wythall Green Way, Wythall, Birmingham B47 6LW or by emailing [email protected]

12.4 If at any time the Buyer being a credit account customer alters its constitution (being a company or limited liability partnership) or (being a sole trader or partnership) becomes incorporated or amalgamated with others, the Buyer shall give prior written notice to

Selco of the intended change should the Buyer wish to continue credit account facilities following the intended change. Selco may commence trading with the changed entity at its sole discretion and will not be deemed to do so until a written acknowledgement and acceptance is issued by Selco’s credit controller.

13. Auditors Certificate

In the event of a dispute arising between Selco and the Buyer concerning the sum or sums to which Selco is entitled in addition to the Contract price as provided for in these conditions, then, a certificate from Selco’s auditors acting as experts and certifying such sums or sums shall (in the absence of manifest error) be conclusive and binding upon Selco and the Buyer. Any sum certified by such auditors shall be paid by the Buyer within 30 days of the date of such certificate.

14. Warranty

14.1 Selco warrants that upon delivery the Goods (other than second hand goods or goods which are rejects at the point of sale) shall be of satisfactory quality within the meaning of the Sale of Goods Act 1979 and reasonably fit for it normal purpose.

14.2 Selco shall use its best efforts to pass on to the Buyer the benefit of all manufacturer’s warranties and guarantees of the Goods.

This shall not apply to Goods which are second hand or damaged at the point of sale. Selco does not provide any other warranty in relation to the Goods.

14.3 Subject to conditions 14.4 and 14.5 if any of the Goods do not conform with the warranty in condition 14.1, Selco’s liability in respect of any defect is, at Selco’s option, limited to repairing, replacing (or procuring the repair or replacement by the manufacturer) of the defective Goods (or the defective part) or to making a pro rata refund. Selco shall be given a reasonable period in which to complete the necessary repair or deliver the replacement or otherwise rectify such defect. If Selco complies with this condition 14.3, it shall have no further liability for breach of the warranty in condition 14.1 in respect of such Goods.

14.4 Selco’s liability under this warranty shall automatically cease if:

14.4.1 the Buyer fails to notify Selco of the damage/defect as soon as possible after becoming aware of them, or, where the damage/defect has arisen in transit, the Buyer fails to notify Selco within 3 days of the Buyer discovering the defect or ought to have discovered the defect; or

14.4.2 the Buyer makes any further use of the Goods after giving such notice; or

14.4.3 the Buyer shall not have paid for all Goods under the Contract by the due date referred to in condition 11.1; or

14.4.4 the defect arises because the Buyer failed to follow Selco’s oral and written directions for storage, use etc. (or if there are none, good trade practice); or

14.4.5 the Buyer, when requested by Selco so to do, either fails to return the defective Goods to Selco as soon as possible, but in any event within 21 days of such request, or, fails to make the defective Goods available for inspection by Selco, its agents, and where applicable by the manufacturer; or

14.4.6 the Buyer permits persons other than Selco its employees or agents to effect or attempt any repair or replacement or other rectification of defective Goods.

14.5 The Buyer shall be deemed to have accepted the Goods if the Buyer either uses the Goods, or has not notified Selco of any defective within the periods set out in condition 14.4.1.

14.6 The warranty set out in condition 14.1 shall be in lieu of any warranties, conditions or undertakings whether implied by statue or common law (except for the conditions implied by section 12 of the Sale of Goods Act 1979) which are expressly excluded from the Contract.

15. Limitation of Liability

15.1 Subject to conditions 6.7 and 14:

15.1.1 Selco’s financial liability to the Buyer (including any liability for the acts and omissions of its employees, agents and sub-contractors) under contract, tort, (including negligence or breach of statutory duty), misrepresentation, restitution or otherwise arising from or in connection with the performance of any Contract, whether for:

15.1.1.1 personal injury; or

15.1.1.2 damage to tangible property; or

15.1.1.3 loss of profits; or

15.1.1.4 other financial loss; or

15.1.1.5 any combination of these shall be limited to £250,000;

15.1.2 Selco’s liability to the Buyer under condition 15.1.1 shall also be limited to that proportion of the loss or damage (including interest and costs) ascribed to Selco by a court, having regard to Civil Liability (Contribution) Act 1978 as if it were applied to all the other parties responsible, whether or not such other parties were in a position to make their contribution.

15.1.3 Except as set out in this Condition 15, Selco shall not be liable for any claim for direct or indirect, consequential loss, injury, damage, claims, compensation whatsoever (howsoever caused) made by the Buyer or any third party against Selco arising from or in connection with the Contract.

15.2 Nothing in these conditions excludes or limits the liability of Selco for death or personal injury resulting from the negligence of Selco its employees or agents, or for fraud or fraudulent misrepresentation.

16. Ownership of Goods

16.1 The Goods are at the risk of the Buyer from the time of deemed delivery. The Buyer shall affect appropriate insurance cover over the Goods from deemed delivery with a reputable insurance company.

16.2 Notwithstanding that the risk in the Goods passes to the Buyer at the time of delivery, ownership of the Goods comprised in the

Contract shall be retained by Selco until payment in full (in cash or in cleared funds) has been received in respect of:

16.2.1 the Goods; and

16.2.2 all other sums due from the Buyer in respect of other goods provided by Selco;

16.3 Selco shall be entitled to recover payment for the Goods notwithstanding that ownership of any of the Goods has not passed from Selco.

16.4 The Buyer may resell Goods before ownership has passed to it solely on the following conditions:

16.4.1 any sale is made in the ordinary course of the Buyer’s business at full market value;

16.4.2 the Buyer sells Selco’s property on its own behalf as principal (and not act as agent for Selco); and

16.4.3 the Buyer has not become insolvent.

16.5 Until ownership of the Goods has passed to the Buyer, the Buyer shall hold the Goods as bailee, shall take proper care of the same and keep them in such manner that they may be clearly identified as belonging to Selco.

16.6 The Buyer grants Selco, its employees and agents an irrevocable licence to enter upon any of its premises where the Goods are stored at any time in order for Selco to inspect them, or where the Buyer’s right to possession has terminated, to recover them.

16.7 If at the time of the termination of the Buyer’s power of sale under condition 16.4 any Goods comprised in the Contract are in the custody or control of any third party, or on the premises of a third party the Buyer shall use its best efforts to allow Selco to recover the goods from the third party or its premises, (including but not limited to immediately providing Selco with written authority enter premises and to collect Goods on behalf of the Buyer).

17. Termination

17.1 If the Buyer shall:

17.1.1 fail to give delivery instructions; or fail to take delivery of the Goods; or fail to make any payment when it becomes due; or

17.1.2 shall commit any other breach of the Contract and fail to remedy the same within seven days of receiving Selco’s request in writing so to do; or

17.1.3 shall become insolvent; or then Selco may:

17.1.4 defer or cancel any further deliveries or work under the Contract and treat the Contract as terminated; and

17.1.5 treat any other contract between Selco and the Buyer as terminated; but without prejudice to Selco’s right to: either receive any unpaid price for Goods delivered under the Contract; or to repossess the Goods; and to damages for loss of profit suffered in consequence of such termination.

17.2 Upon the termination of a Contract (whether under this condition 17 or otherwise) shall not affect the accrued rights of Selco or the Buyer.

18. Force Majeure

Selco reserves the right to defer the date of delivery or to cancel the Contract or reduce the volume of the Goods ordered by the Buyer (without liability to the Buyer for any direct, indirect or consequential loss or damage suffered by the Buyer) if it is prevented from or delayed in the carrying on of its business due to circumstances beyond its reasonable control including, without limitation, acts of God, governmental action, war or national emergency, civil commotion, acts of terrorism, strikes (whether or not relating to Selco’s or the Buyer’s workforce), restraints or inability or delay in obtaining supplies, provided that if the event in question continue for a continuous period in excess of 30 days either Selco or the Buyer shall be entitled to give written notice to the other to terminate the Contract.

19. Sub-Contracts

19.1 Selco shall be entitled to appoint one or more sub-contractors to carry out one or all of its obligations under these conditions.

19.2 Where Selco introduces a sub-contractor to a Buyer and a separate contract is made between the sub-contractor and the Buyer, Selco will not accept any responsibility for delays quality or workmanship occasioned by the sub-contractor.

20. Health and Safety at Work Act 1974

The attention of the Buyer is drawn to the provisions of Section 6 of the Health and Safety at Work Act 1974. Selco may make available upon request information on its products to ensure that as far as is reasonably practicable they are safe and without risk to health when properly used. It is the responsibility of the Buyer to take such steps as are necessary to ensure that such information relevant to the Goods is made available to its employees agents or any person to whom the Buyer supplies them and to any other person to whom the Buyer should reasonably consider any such information should be given.

21. Severance

21.1 If any provision of these conditions shall be found by any court or administrative body of competent jurisdiction to be invalid or unenforceable, such invalidity or unenforceability shall not affect the other provisions of this Agreement which shall remain in full force and effect.

21.2 If any provision of these conditions is so found to be invalid or unenforceable but would be valid or enforceable if some part of the provision were deleted, the condition in question shall apply with such modification(s) as may be necessary to make it valid and enforceable.

22. General

22.1 Selco reserves the right to assign, sub-contract or sub-let the fulfilment of the Contract or any part of it without the consent of the Buyer. The Buyer shall not be entitled to assign the benefit or burden of the Contract without the prior consent in writing of Selco.

22.2 Each Contract constitutes the entire agreement and understanding of Selco and the Buyer and supersedes any previous agreement between Selco and the Buyer relating to the subject matter of that Contract.

22.3 Any waiver by Selco of any breach of, or any default under any provision of the Contract shall not be a waiver of any subsequent breach or default, and the failure or delay by Selco to enforce any of its rights under the Contract shall be a waiver of such rights.

22.4 All notices given concerning the Contract shall be in writing, and shall be hand delivered, sent by first class post or be sent by fax to the invoicing address provided by the Buyer, or to the relevant Selco branch and to Selco’s head office.

22.5 No person who is not a party to a Contract (other than lawfully successors and assigns) may enforce the terms of any Contract under the Contract (Rights of Third Parties) Act 1999.

22.6 In the event of a dispute arising out of any Contract, Selco and the Buyer may attempt to resolve such dispute by mediation in accordance with the Centre for Effective Dispute Resolution Model Procedure.

22.7 These conditions and each and every Contract shall be governed by English law and Selco and the Buyer submit to the exclusive jurisdiction of the English courts.

Selco Trade Centres Limited

Support Centre: Boundary House, 2 Wythall Green Way, Wythall, Birmingham, B47 6LW

Company Registration Number 2182671. VAT Registration Number 110 4121 50

Member of Grafton Group plc.

Registered Office: First Floor, Boundary House, 2 Wythall Green Way, Wythall, Birmingham, B47 6LW

[Rev. 08/2010]

Please send EL/PL Portal claims to Garwyn Group - D00145

Privacy Policy

Welcome to the Selco Builders Warehouse's privacy note.

Selco Builders Warehouse is a trading division of Selco Trade Centres Ltd.

Selco Builders Warehouse respects your privacy and is committed to protecting your personal data. This privacy notice will inform you as to how we look after your personal data whenever that information is provided to us. This includes when you, or your business, request information from us, contact us (or we contact you), apply to set up an account with us, purchase goods or services from us, use our website(s)/apps, connect with us via social media, link to or from our website(s)/apps, or any other engagement we have with you (regardless of where you are based). It also tells you about your privacy rights and how the law protects you.

This policy should be read in conjunction with our applicable terms and conditions of website use and our cookie policy.

Click here to view the Terms & Conditions of Use for Trade.

Click here to view the cookie policy

This privacy notice is with links so you can click through to the specific areas set out below. Alternatively, you can download a pdf version of the policy here.

IMPORTANT INFORMATION AND WHO WE ARE
THE DATA WE COLLECT ABOUT YOU
HOW IS YOUR PERSONAL DATA COLLECTED
HOW WE USE YOUR PERSONAL DATA
DISCLOSURES OF YOUR PERSONAL DATA
INTERNATIONAL TRANSFERS
DATA SECURITY
DATA RETENTION
YOUR LEGAL RIGHTS
MONITORING

1. IMPORTANT INFORMATION AND WHO WE ARE

PURPOSE OF THIS PRIVACY NOTICE

This privacy notice aims to give you information on how Selco Builders Warehouse collects and processes your personal data in our dealings with you, including in providing goods and services to you, and including any data you may provide through our website.

It is important that you read this privacy notice together with any other privacy notice or fair processing notice we may provide on specific occasions when we are collecting or processing personal data about you so that you are fully aware of how and why we are using your data. This privacy notice supplements the other notices and is not intended to override them.

CONTROLLER

Selco Trade Centres Ltd is the controller of your personal data and responsible for our website. Selco Trade Centres Ltd is part of the Grafton Group. Current members of the Grafton Group can be found at graftonplc.com.

Grafton Group has appointed a Data Protection Officer (DPO) who is responsible for overseeing questions in relation to this privacy notice. If you have any questions about this privacy notice, including any requests to exercise your legal rights, please contact the DPO using the details set out below.

CONTACT DETAILS

Our full details are:
Full name of legal entity:	Selco Trade Centres Ltd
Title:	The Data Protection Officer
Email address:	[email protected]
Postal address:	Grafton Group plc 2 Wythall Green Way Wythall Birmingham B47 6LW 01564 821600

You have the right to make a complaint at any time to the relevant supervisory authority.

In Ireland, this is the Data Protection Commissioner’s Office (DPC), https://dataprotection.ie

In the Netherlands, this is the Dutch Data Protection Authority (DPA), https://autoriteitpersoonsgegevens.nl/en

In the UK, the Information Commissioner's Office (ICO), https://ico.org.uk

We would, however, appreciate the chance to deal with your concerns before you approach the relevant supervisory authority so please contact us in the first instance.

CHANGES TO THE PRIVACY NOTICE AND YOUR DUTY TO INFORM US OF CHANGES

This privacy notice was last updated on 15/12/2020.

It is important that the personal data we hold about you is accurate and current. Please keep us informed if your personal data changes during your relationship with us.

THIRD-PARTY LINKS

Our website may include links to third-party websites, plug ins and applications. Clicking on those links or enabling those connections may allow third parties to collect or share data about you. We do not control these third-party websites and are not responsible for their privacy statements. When you leave our website, we encourage you to read the privacy notice of every website you visit.

2. THE DATA WE COLLECT ABOUT YOU

Personal data, or personal information, means any information about an individual from which that person can be identified. It does not include data where the identity has been removed (anonymous data).

We may collect, use, store and transfer different kinds of personal data about you which we have grouped together as follows:

Identity Data first name, last name, username or similar identifier, title.
Contact Data includes billing address, home address, email address and telephone numbers.
Financial Data includes payment card details and, where you or your business have or apply for a credit account with us, bank account details and information held by credit reference and fraud prevention agencies.
Transaction Data includes details about you/your business trading history, including payments from you/your business.
Technical Data includes internet protocol (IP) address, your login data, browser type and version, browser plug-in types and versions, operating system and platform and other technology on the devices you use to access this website/or any apps.
Profile Data includes your username and password, products/services provided to you/your business, feedback and survey responses.
Usage Data includes information as to how you use our website.
Marketing and Communications Data includes your preferences as to whether you are happy to receive marketing from us and, if so, your communication preferences.

We also collect, use and share Aggregated Data such as statistical or demographic data for any purpose. Aggregated Data may be derived from your personal data but is not considered personal data in law as this data does not directly or indirectly reveal your identity. For example, we may aggregate your Usage Data to calculate the percentage of users accessing a specific website feature. However, if we combine or connect Aggregated Data with your personal data so that it can directly or indirectly identify you, we treat the combined data as personal data which will be used in accordance with this privacy notice.

In the normal course, we will not collect Special Categories of Personal Data about you. Criminal offences may, however, appear on credit references or anti-fraud checks we may make.

IF YOU FAIL TO PROVIDE PERSONAL DATA

Where we need to collect personal data by law, or under the terms of a contract we have with you and you fail to provide that data when requested, we may not be able to perform the contract we have or are trying to enter into with you (for example, to provide you with goods or services). In this case, we may have to cancel a contract you have with us but we will notify you if this is the case at the time.

3. HOW IS YOUR PERSONAL DATA COLLECTED?

We use different methods to collect data from and about you including through:

Direct interactions. You may give us your Identity, Contact and Financial Data by filling in forms or by corresponding with us by post, phone, email, via this website, apps or on social media, or otherwise. This includes personal data you provide when you or your business:

subscribe to our newsletter and/or other publications;
request a brochure or other promotional or marketing materials to be sent to you/your business;
apply for, or operate, a credit account with us;
purchase goods and/or services at one of our stores;
purchase goods and/or services via our website;
enter a competition, or respond to a promotion or survey; or
give us some feedback.

Automated technologies or interactions. As you interact with our website, we may automatically collect Technical Data about your equipment, browsing actions and patterns. We collect this personal data by using cookies, server logs and other similar technologies. Please see our cookie policy for further details.
Third parties and publicly available sources. We may receive personal data about you from various third parties and public sources.

Credit reference agencies and fraud prevention organisations such as Graydon and Shoosmiths Solicitors. When you or your business in which you are a partner or a director makes an application for a credit account with us, we will or may make searches about you with credit reference agencies and fraud prevention organisations. Searches are made against addresses provided, and so may also return information relating to other household members. The relevant agencies/organisations will keep a record of that search, and will share information from their records with us and with other business assessing applications for credit and to prevent fraud. We will record information as to your/your business' trading history with us, and share this information with credit reference agencies and fraud prevention organisations. Should it become necessary to review a credit account, a further check with credit reference agencies may be made, and a record kept by them of the search.
Debt collection and debtor tracing organisations, Top Service and TS Legal. Where your/your business' debts are unpaid, we may share your personal information with relevant debt collection and/or debtor tracing agencies.
Other businesses in the same or related sectors. As part of our credit referencing procedures we may make enquiries of other businesses in the same or related sectors as to your/your business' trading history with them, and may share information as to your/your business' trading history with us.
Technical Data from analytics providers such as Google based outside the EU and search information providers such as Verifone based inside the EU.
Contact, Financial and Transaction Data from providers of technical, payment and delivery services such as Verifone based inside the EU.
Identity and Contact Data from publicly availably sources such as Companies House and the Electoral Register based inside the EU.

4. HOW WE USE YOUR PERSONAL DATA

We will only use your personal data when the law allows us to. Most commonly, we will use your personal data in the following circumstances:

Where we need to perform the contract we are about to enter into or have entered into with you.

Where it is necessary for our legitimate interests (or those of a third party) and your interests and fundamental rights do not override those interests.

Where we need to comply with a legal or regulatory obligation.

Generally we do not rely on consent as a legal basis for processing your personal data other than in relation to sending direct marketing communications to you via email or text message;

You have the right to withdraw consent at any time by registering your account on selcobw.com or by emailing [email protected], or in person at any Selco branch.

PURPOSES FOR WHICH WE WILL USE YOUR PERSONAL DATA

We have set out below, in a table format, a description of the ways we plan to use your personal data, and which of the legal bases we rely on to do so. We have also identified what our legitimate interests are where appropriate.

Note that we may process your personal data for more than one lawful ground depending on the specific purpose for which we are using your data.

Purpose/Activity	Type of data	Lawful basis for processing including basis of legitimate interest
To respond to an enquiry from you.	(a) Identity (b) Contact	Necessary to take steps at your request prior to entering into a contract with you.
To undertake credit-referencing and anti-fraud checks in connection with applications for and the operation of a credit account with us.	(a) Identity (b) Contact (c) Financial (d) Transaction	Necessary to take steps at your request prior to entering into a contract with you. Necessary for our legitimate interests in protecting our business from insolvent customers and fraud. Necessary for means of substantial public interest (preventing fraud).
To provide goods and/or services to you, and to collect and recover money owned to us	(a) Identity (b) Contact (c) Financial (d) Transaction	Performance of a contract with you Necessary for our legitimate interests (to operate our business and recover debts due to us).
To manage our relationship with you which will include: (a) Notifying you about changes to our terms or privacy policy (b) Asking you for feedback	(a) Identity (b) Contact (c) Profile (d) Marketing and Communications (e) Usage	Performance of a contract with you Necessary to comply with a legal obligation Necessary for our legitimate interests (to keep our records updated and to study how customers use our services) Your consent (email/SMS marketing
To administer and protect our business including our website (including troubleshooting, data analysis, testing, system maintenance, support, reporting and hosting of data)	(a) Identify (b) Contact (c) Technical	Necessary for our legitimate interests (for running our business, provision of administration and IT services, network security, to prevent fraud, and in the context of a business reorganisation or group restructuring exercise) Necessary to comply with a legal obligation
To deliver relevant website content to you and measure or understand the effectiveness/usability of our website	(a) Identify (b) Contact (c) Profile (d) Usage (e) Technical	Necessary for our legitimate interests (to study how customers use our services, to develop them, to grow our business and to inform our marketing strategy)
To use data analytics to improve our website, services, marketing and customer relationships	(a) Technical (b) Usage	Necessary for our legitimate interests (to define types of customers for our services, to keep our website updated and relevant, to develop our business and to inform our marketing strategy)
To deal with issues, complaints or disputes arising out of our relationship with you/your business, and to prevent or detect crime, including fraud	(a) Identity (b) Financial (c) Technical (d) Profile (e) Usage	To establish, exercise or defend legal claims

When we refer to legitimate interests we mean the interest of our business in conducting and managing our business to enable us to give you the best service/product. We make sure we consider and balance any potential impact on you (both positive and negative) and your rights before we process your personal data for our legitimate interests. We do not use your personal data for activities where our interests are overridden by the impact on you (unless we have your consent or are otherwise required or permitted to by law).

We do not undertake automated decision making using your personal data.

MARKETING/PROMOTIONAL OFFERS

We strive to provide you with choices regarding certain personal data uses, particularly around marketing.

Where you have agreed to receive it, we may use your Identity, Contact, Technical, Usage and Profile Data to form a view on what we think you may want or need, or what may be of interest to you. This is how we decide which goods, services and offers may be relevant for you.

We will only share your personal data for marketing purposes in accordance with your preferences/consent.

You can ask us to stop sending you marketing messages at any time by logging into the website and checking or unchecking relevant boxes to adjust your marketing preferences or by following the opt-out links on any marketing message sent to you or by Contacting us at any time.

COOKIES

You can set your browser to refuse all or some browser cookies, or to alert you when websites set or access cookies. If you disable or refuse cookies, please note that some parts of this website may become inaccessible or not function properly. For more information about the cookies we use, please see our cookie policy.

CHANGE OF PURPOSE

We will only use your personal data for the purposes for which we collected it, unless we reasonably consider that we need to use it for another reason and that reason is compatible with the original purpose. If you wish to get an explanation as to how the processing for the new purpose is compatible with the original purpose, please email [email protected]

If we need to use your personal data for an unrelated purpose, we will notify you and we will explain the legal basis which allows us to do so.

Please note that we may process your personal data without your knowledge or consent, in compliance with the above rules, where this is required or permitted by law.

5. DISCLOSURES OF YOUR PERSONAL DATA

We may have to share your personal data with the categories of parties set out below for the purposes set out in the table in paragraph 4 above.

Other companies in the Grafton Group based within either the European Economic Area or the United Kingdom involved in providing goods and/or services to you, whether directly or providing underlying infrastructure services.
External third parties, including:

business partners, suppliers and sub-contractors for the performance of any contract we enter into with them or you;
analytics and search engine providers that assist us in the improvement and optimisation of our services and website;
professional advisers, including lawyers, banks, auditors and insurers;
HM Revenue and Customs, regulators and other authorities;
entities involved in credit checking and anti-fraud activities, crime prevention/detection, risk assessment and management and dispute resolution.

Third parties whom we may choose to sell, transfer, or merge parts of our business or our assets. Alternatively, we may seek to acquire other businesses or merge with them. If a change happens to our business, then the new owners may use your personal data in the same way as set out in this privacy notice.

Where these third parties are our processors, we require them to respect the security of your personal data and to treat it in accordance with the law. We do not allow our third-party processors to use your personal data for their own purposes and only permit them to process your personal data for specified purposes and in accordance with our instructions. Some of the third parties mentioned above, for example many professional advisers and HM Revenue and Customs, are controllers who, like us, are subject to specific obligations under data protection law, and who will have their own privacy notices setting out how they deal with personal data.

6. TRANSFERS OF YOUR PERSONAL DATA

We may transfer your Personal Data outside of the United Kingdom to certain other recipients (other Grafton Group companies and our third party service providers) who process your Personal Data on our behalf.

Where such transfers of Personal Data occur, we look to ensure a similar degree of protection is afforded to it by ensuring at least one of the following safeguards is implemented:

Transferring your personal data to countries that have been deemed to provide an adequate level of protection for personal data by the European Commission and UK Government. The UK Government has stated that transfers to the EEA can continue following the end of the Brexit transition period, as the EEA is considered to grant adequate data protection. This decision is to be kept under review and we will be monitoring this in order to update our practices accordingly. [For further details, see European Commission: Adequacy of the protection of personal data in non-EU countries.]
Where we use certain service providers, we may use specific contracts approved by the European Commission, and the Information Commissioner's Office in the UK, which give personal data the same protection it has in Europe. [For further details, see European Commission: Model contracts for the transfer of personal data to third countries.
That an appropriate transfer agreement is put in place to protect your Personal Data and therefore the transfer does not occur without our prior written authority. If you would like to find out more about any such transfers, please contact our Data Protection Officer whose details are set out under Contact Details in this notice

Please Contact us if you want further information on the specific mechanism used by us when transferring your personal data.

7. DATA SECURITY

We have put in place appropriate security measures to prevent your personal data from being accidentally lost, used or accessed in an unauthorised way, altered or disclosed. In addition, we limit access to your personal data to those employees, agents, contractors and other third parties who have a business need to know. Processors we appoint will only process your personal data on our instructions and they are subject to a duty of confidentiality.

We have put in place procedures to deal with any suspected personal data breach and will notify you and any applicable regulator of a breach where we are legally required to do so.

8. DATA RETENTION

HOW LONG WILL YOU USE MY PERSONAL DATA FOR?

We will only retain your personal data for as long as necessary to fulfil the purposes we collected it for, including for the purposes of satisfying any legal, accounting, or reporting requirements.

To determine the appropriate retention period for personal data, we consider the amount, nature, and sensitivity of the personal data, the potential risk of harm from unauthorised use or disclosure of your personal data, the purposes for which we process your personal data and whether we can achieve those purposes through other means, and the applicable legal requirements.

Details of retention periods for different types of your personal data are available in our retention policy which you can request from us by emailing [email protected]

OR

By law we have to keep basic information about our customers (including Contact, Identity, Financial and Transaction Data) for six years after they cease being customers for tax purposes.

In some circumstances you can ask us to delete your data: see Request erasure below for further information.

In some circumstances we may anonymise your personal data (so that it can no longer be associated with you) for research or statistical purposes in which case we may use this information indefinitely without further notice to you.

9. YOUR LEGAL RIGHTS

Under certain circumstances, you have rights under data protection laws in relation to your personal data. Please click on the links below to find out more about these rights:

Request access to your personal data
Request correction of your personal data.
Request erasure of your personal data.
Object to processing of your personal data.
Request restriction of processing your personal data.
Request transfer of your personal data.
Right to withdraw consent.

If you wish to exercise any of the rights set out above, please email [email protected]

You will not have to pay a fee to access your personal data (or to exercise any of the other rights). However, we may charge a reasonable fee if your request is clearly unfounded, repetitive or excessive. Alternatively, we may refuse to comply with your request in these circumstances.

We may need to request specific information from you to help us confirm your identity and ensure your right to access your personal data (or to exercise any of your other rights). This is a security measure to ensure that personal data is not disclosed to any person who has no right to receive it. We may also contact you to ask you for further information in relation to your request to enable us to deal with your request or to speed up our response.

We try to respond to all legitimate requests within one month. Occasionally it may take us longer than a month if your request is particularly complex or we have received a number of requests. In this case, we will notify you and keep you updated.

YOUR LEGAL RIGHTS

You have the right to:

Request access to your personal data (commonly known as a "data subject access request"). This enables you to receive a copy of the personal data we hold about you and to check that we are lawfully processing it.
Request correction of the personal data that we hold about you. This enables you to have any incomplete or inaccurate data we hold about you corrected, though we may need to verify the accuracy of the new data you provide to us.
Request erasure of your personal data. This enables you to ask us to delete or remove personal data where there is no good reason for us continuing to process it. You also have the right to ask us to delete or remove your personal data where you have successfully exercised your right to object to processing (see below), where we may have processed your information unlawfully or where we are required to erase your personal data to comply with local law. Note, however, that we may not always be able to comply with your request of erasure for specific legal reasons which will be notified to you, if applicable, at the time of your request.
Object to processing of your personal data where we are relying on our legitimate interest (or that of a third party) and there is something about your particular situation which makes you want to object to processing on this ground as you feel it impacts on your fundamental rights and freedoms. You also have the right to object where we are processing your personal data for direct marketing purposes. In some cases, we may demonstrate that we have compelling legitimate grounds to process your information which override your rights and freedoms.
Request restriction of processing of your personal data. This enables you to ask us to suspend the processing of your personal data in the following situations: (a) if you want us to establish the data's accuracy; (b) where our use of the data is unlawful but you do not want us to erase it; (c) where you need us to hold the data even if we no longer require it as you need it to establish, exercise or defend legal claims; or (d) you have objected to our use of your data but we need to verify whether we have overriding legitimate grounds to use it.
Request the transfer of your personal data to you or to a third party. We will provide to you, or a third party you have chosen, your personal data in a structured, commonly used, machine-readable format. Note that this right only applies to automated information which you initially provided consent for us to use or where we used the information to perform a contract with you.
Withdraw consent at any time where we are relying on consent to process your personal data. However, this will not affect the lawfulness of any processing carried out before you withdraw your consent. If you withdraw your consent, we may not be able to provide certain products or services to you. We will advise you if this is the case at the time you withdraw your consent.

10. MONITORING

We may monitor and/or record:

(a) telephone calls;
(b) transactions and activities at all points of contact;
(c) web, traffic and activities

These are to ensure that we carry out your instructions accurately, for training purposes and to improve our services, and to ensure security and prevent fraud. For the greater security of our customers and staff, and to prevent and detect crime, we use CCTV in and around our premises. To obtain information about our use of CCTV please email [email protected]

Cookies

Use of Cookies (Selco Builders Warehouse)

Cookies are used to not only ensure our website functions correctly but also used to enhance your online shopping experience. They do this in the following way:

Improving the experience.

Cookies help us to remember that you have visited our site before, therefore enabling us to be more personalised
We use cookies to identify those products you have put in your basket but did not finalise the purchase.
Research: sometimes we may ask you to participate in an online survey. An Independent market research company may place a cookie to ensure that you are not asked to complete the same survey more than once.

Social sites. We use cookies from sites like Facebook to personalise your shopping experience, making the time you spend on site more efficient and tailored
Analytics. Cookies help us to measure how our site is performing and which pages are most popular. With this information, we can keep improving our site and we can also ensure that we have the right stock of the right products.
Advertising. We only want to show you products that are of interest of you which is why cookies from other networks (such as Google) ensure you only see the right adverts for you.

None of the cookies used gather any personally identifiable data. They do not gather a person’s name or email address. Any data gathered in anonymised.

How to manage cookies

You can amend your cookies preferences whenever you wish.

To find out how to disable cookies, please visit https://www.allaboutcookies.org/manage-cookies/.

Please be aware that disabling cookies may result in an inferior browsing or shopping experience.

We regularly scan and review the cookies on our website to ensure they’re controlled by your cookie consent settings. If you find a cookie on your device which you don’t think you have given permission for, please contact us at [email protected]. Our team will investigate this immediately.