Selco FAQ's

• To register as a Selco customer and get a trade card you can do one of the following:
  • Download and complete the online application form from the Account section of the website, attach proof of business, and either drop it in to your local Selco branch where you will be handed your trade card. Or, post it to the Head Office at Selco Trade Centres, FREEPOST BM4565, Birmingham B30 3BR where your account will be set up and a trade card posted to you within a few days.
  • Go to your local branch with proof of business and a member of staff will be happy to collect your business details and set up the account for you there and then.

• Download a credit account application form from the website then simply complete it and return it to Selco Head Office, Selco Trade Centres, FREEPOST BM4564, Birmingham B30 3BR. Please note that applications for credit accounts will be subject to a credit search and references.

• Any information held by Selco regarding your company is for internal use only and remains strictly confidential. However, from time to time we may pass your contact details on to our own group companies, or use it to contact you regarding goods or services that may interest you. If you do not wish to be contacted with offers, please write to Selco Head Office who will remove your information from the contact database.

• No, you must have a Selco trade card to shop at a Selco branch and these are only given to bona fide tradespersons or businesses, who have provided proof of business.

• Any item from the following list will be accepted as proof of business:
  • Business Letterhead
  • Business Card
  • Company invoice/order form
  • Construction Industry Scheme Inland Revenue Card
  • Company Bank Card

• If you require additional trade cards, please either speak to a member of staff in your local Selco branch who will be happy to provide you with extra cards, or contact Selco Head Office who will post the required amount to you within a few days.

• If you have a Selco trade card you can use it in any Selco branch across the UK, for locations, please check the Our Branches pages of the website.

• On each visit to Selco whether you make a purchase or not, you must complete the signing in book found at the entrance of the branch with your name, business name and account number. At the check out, show your trade card to the member of staff serving you before making your purchases.

• Selco accept payment in the following forms:
  • Cash
  • Cheque
  • Credit/Debit Card
  • Trade Pro
  • Selco Credit Account

• In the event of any changes to your business details, please either write to Selco Head Office at Selco Trade Centres, FREEPOST BM4564, Birmingham B30 3BR stating your account number and the information to be altered, or speak to a member of staff in your local branch who will be happy to take the details from you and complete an amendment form on your behalf.

• If you decide to close your account, please write to Customer Administration, Selco Trade Centres , FREEPOST BM4565, Birmingham B30 3BR.

• You will have been given a copy of the terms and conditions when you opened your Selco trade card account. However, if you would like an additional copy, please refer to the terms and conditions page of the website.

• In the unlikely event that you need to make a complaint you can in the first instance contact the Branch Manager, or alternatively you can either email us using the contact form on the website, or write to us at Customer Relations, Selco Trade Centres, FREEPOST BM4565 Birmingham B30 3BR.

• It is always good to have feedback from customers and we value it greatly when looking at ways of improving our business. You can report feedback by either using the contact form on the website, or by writing to Selco Trade Centres, FREEPOST 4565, Birmingham B30 3BR.

• If you need products delivered to either your business or a site address, please speak to a member of staff in your local branch who will be happy to book a convenient day.

• Yes, please speak to a member of staff in your Selco branch who will be happy to arrange this for you.

• Delivery demand varies from day to day, so we suggest that you book your delivery with as much notice as possible to ensure you have the required materials on site when you need them.

• Delivery charges depend upon a number of factors, therefore please contact your local branch directly for rates.

• If you require assistance loading heavy or awkward items please notify a member of staff, who will arrange for someone to help you.

• We want to be able to offer our customers the full range of products that they need for each and every job, but unfortunately due to space restrictions it is not possible to hold everything in stock. Therefore, if you require something that you can’t find on the shelf, please speak to a member of staff in your local branch who will assist you by sourcing the product from one of our recognised suppliers.

• If you know what you want, but either can’t find it in branch, or want to check stock before you leave your home or office, please speak to a member of staff in branch who will check our system for stock levels for you.

• It’s not always easy to find what you’re looking for in such a large warehouse, so please ask a Selco member of staff for assistance, and they will either show you where the required product is, or source it for you if it is not in stock.

• In the first instance contact the branch you purchased the goods from as certain items need to be inspected on site by the manufacturer, or returned to the manufacturer for inspection prior to any exchange or refund being approved. Selco is happy to exchange or refund any faulty item; subject to either the above manufacturer inspections, or inspection in store, and upon production of the original receipt within 28 days. (this does not affect your statutory rights)

• Selco is happy to refund any unwanted items within 28 days, unopened and unused and upon production of the original receipt. A re-stocking charge of 15% will be applied. Exclusions apply which include bespoke items, mixed paint etc. (for a full list of exclusions see the Terms & Conditions of Trade)

• The range of products on offer change on a regular basis, both across the company and at branch level. Pick up a monthly offer leaflet in your local branch or check out the promotional bays at the end of the aisles for more information. Alternatively, you can download a copy of our latest offers from the product section of the website.

• At this stage the website is non-transactional so you will not be able to place an order on-line. This does not mean that it is not something that will be available in the future if demand requires it.

• The waiting time for a special order will vary from product to product and supplier to supplier, you should be given an indication of the lead time by the member of staff who takes your order in branch.

• Facilities range depending on the branch you are in, for a full list of available services in your local branch please check the relevant branch page of the website.

• Selco always aim to be open when you need us and Bank Holidays are no exception. However, because opening times differ between branches and on occasion we have to close for things such as stock taking, it is advisable to either check with your branch or the relevant branch page of the website for details.

• Please refer to the recruitment section of the website for information on the types of jobs we have available, and a downloadable application form.