FAQ’s

How do I apply for a Selco Trade Card?

The easiest way to get a Selco Trade Card is to visit your local Selco, click here to find your nearest branch. Just bring along proof of business and a member of staff will be happy to take your details and set up the account for you there and then. So you can start spending straight away. Click here to find your local branch.

Alternatively, complete the online application form by clicking here, attach your proof of business or send a hard copy to Selco Builders Warehouse, FREEPOST RTCY-CHUG-TKYK. Once received, your trade account will be processed and posted to you within two working days.

Or you can apply for a credit account. All you have to do is fill out the required fields, supply your proof of business and required references and our accounts team will process your request. Click here to download the form.

How do I apply for a Credit Account

You can download a credit account application form by clicking here. Complete the form and return it to the Selco accounts team, using our free post address: Selco Builders Warehouse, FREEPOST RTCY-CHUG-TKYK. Please note that applications for credit accounts will be subject to a credit search and references.

What do you do with the information I provide?

Any information held by Selco regarding your company is for internal use only and remains strictly confidential. However, from time to time we may use it to contact you regarding goods or services that may interest you. If you do not wish to be contacted with offers, please write to Selco Support Centre or use our online contact form and we will remove your information from the contact database.

Can anyone be a Selco customer?

No, not everyone – to get a Selco Trade Card you have to be a bona fide tradesperson or business owner, and will need to provide us with your proof of business. See below for what is accepted as a proof of business.

What forms of documentation are accepted as proof of business?

Any item from the following list will be accepted as proof of business:

Can I order additional for my business partner/colleges?

Yes – Speak to a member of staff in your local Selco branch who will be happy to provide you with extra cards, or contact Selco Support Centre who will post the extra cards out to you.

Can I use my Trade Card in all Selco branches or just the one that I registered at?

Yes – you can use your trade card in all branches of Selco. To find a local Selco Builders Warehouse in your area use our branch finder tool by clicking here.

Do I need my Trade Card when I visit Selco?

On each visit to Selco whether you make a purchase or not, you must complete the signing in book found at the entrance of the branch with your name, business name and account number. When making a purchase, at the checkout, show your trade card to the member of staff serving you before paying for your goods.

What methods of payment are accepted?

Selco accept payment in the following forms:

• Cash
• Credit/Debit Card – Visa/Visa Electron/Maestro/MasterCard (please note we do not accept American Express Cards)
• Selco Credit Account

How do I inform you of any changes to my business or contact details?

In the event of any changes to your business details, speak to a member of staff in your local branch who will be happy to take the details from you and complete an amendment form on your behalf. Alternatively write to Selco Support Centre at Selco Support Centre , FREEPOST BM4564. State your account number and the information to be altered. Alternatively click here to use our contact form.

How do I close my account if it is no longer required?

If you decide to close your account, please write to Customer Administration, Selco Support Centre , FREEPOST RTCY-CHUG-TKYK.

Where can I get a copy of your terms and conditions of business?

You will have been given a copy of the terms and conditions when you opened your Selco trade card account. However, if you would like an additional copy, please refer to the terms and conditions page of the website, click here to view the page, or contact us and we will send you a copy in the post.

How do I make a complaint?

In the unlikely event that you need to make a complaint you can, in the first instance, contact the branch where you made the purchase and speak to a member of staff. If you are unable to go to your local branch you can either email us using the contact form on the website, or write to us at Customer Relations, Selco Support Centre , FREEPOST RTCY-CHUG-TKYK.

I have possitive feedback reguardin Selco branch, how can I report this?

It is always good to have feedback from customers, we value it greatly when looking at ways of improving our business. You can report feedback by either using the contact form on the website, or by writing to Selco Support Centre, FREEPOST 4565.

How do I book a delivery?

If you need products delivered, speak to a member of staff in your local branch who will happily book a convenient day for delivery. Click here to see our delivery page.

Do you offer direct to site deliveries?

Yes – Please speak to a member of staff in your Selco branch who will be happy to arrange this for you, or click here to find out more.

How long in advance do I need to book my delivery?

We aim to be able to deliver your products by the next working day, where possible. Contact a member of your local branch to find out more about our delivery time frames. To find your local branch click here.

Is there a charge for delivery?

Delivery charges depend upon products and distance covered. Contact your local branch directly for rates on delivery. Click here to find your local branch.

Do you offer loading assistance?

If you require assistance loading your vehicle with heavy or awkward items please notify a member of staff, who will arrange for someone to help you.

I want a product that isn’t held in stock how can I order it?

We want to be able to offer our customers the full range of products that they need for each and every job, but unfortunately due to space restrictions it is not possible to hold everything in stock. So if you require something that you can’t find on the shelf, speak to a member of staff in your local branch who will be happy to assist you in sourcing the product from one of our recognised suppliers.

How long should I expect to wait for my special order?

The waiting time for a special order will vary from product to product and supplier to supplier, you should be given an indication of the lead time by the member of staff who takes your order in branch.

How can I check if an items in stock?

If you know what you want, but can’t find it in branch, or want to check stock before you leave your home or office. Phone your local branch and speak to a member of staff in branch who will check our system for stock levels for you. Click here to visit our branch page.

I can’t find what I’m looking for, what should I do?

Sometimes you just can’t find what you’re looking for, so ask a Selco member of staff for assistance, and they will either show you where the required product is, or source it for you if it is not in stock.

I’ve purchased faulty goods, how do I exchange them?

In the first instance contact the branch you purchased the goods from as certain items need to be inspected on site by the manufacturer, or returned to the manufacturer for inspection prior to any exchange or refund being approved. Selco is happy to exchange or refund any faulty item; subject to either the above manufacturer inspections, or inspection in store, and upon production of the original receipt within 28 days. (this does not affect your statutory rights)

How do I get a refund for an item?

Selco is happy to refund any unopened and unused products within 28 days, upon production of the original receipt. A re-stocking charge of 15% will be applied. Exclusions apply which include bespoke items, mixed paint etc. (for a full list of exclusions see the Terms & Conditions of Trade). We do not accept returns on any bagged products, e.g. Plaster or Cement.

How can I find out what products are on offer?

Our special offer products change on a regular basis, both nationwide and at individual branches. Click here to see our latest offers. Alternatively, pick up a monthly offer leaflet in your local branch.

Can I place an order online?

Currently the website is non-transactional so you are unable to place an order on-line at the moment. You can still view the online product guide and special offers to see our latest range of products, which can all be found in branch.

What facilities do you offer in branch?

Facilities differ depending on the branch you are in, many branches have paint mixing, sheet timber cutting facilities as well as in branch builder’s cafes. For a full list of available services in your local branch please check the relevant branch page of the website.

Are you open bank holidays?

Selco always aim to be open when you need us and Bank Holidays are no exception. However, because opening times differ between branches and on occasion we have to close for things such as stock taking, it is advisable to either check with your branch or the relevant branch page of the website for details.

I am interested in working for Selco, how can I get more information and apply?

Please refer to the recruitment section of the website for information on the types of jobs we have available. Click here to view our latest vacancies.